Quality Recording Solutions Provide Us Very Best Guidance On 911 Recorders In Birmingham, AL

Our mission at Quality Recording Solutions is to actually offer a much safer community for everybody and to support public safety specialists. We wish to attain all these through customized and friendly services. All of these can be feasible through our updated, reliable and inexpensive voice and data recordings for all the public safety and support agencies found at the Southeast.

We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and offer the needs of companies in Jacksonville, FL.

911 recorder

The Company's History And Culture

Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The organization always followed its core values and their strong devotion to family values.

They also pay attention to the difficult work and also work balance of their employees. They fully understand that taking care of a happy and satisfied team of professionals can give them better quality service and customer relations so they have always been concentrating on this aspect.

We have more than forty years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will certainly know us.

The value of the organization begins on the culture and personal relationships with customers. We can unquestionably provide unparalleled technical and individualized customer service while we're doing what we do. We always kept everything focused and intentional and we focus on quality. We've got been providing a fantastic product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the merchandise for 7 years.

You need to check our website to learn more about us, the products that we provide and the services that we offer. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.

Service Location

We offer services to several agencies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.

The Key Members of The Team

John LoSchiavo

John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a large fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.

With all of these talents, interests and experiences, John is a terrific and exceptional leader and he has brought many things on the table to encourage every member of the team.

His favorite advice is: take care of your buyers or someone else will!

Alex Spencer

Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is committed to his work and he offers the demands of the consumers. He is also the one that guarantees that everything will be properly implemented.

Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would learn about the needs and wants of folks.

Mark Maier

Mark is our fearless Service Manager and he is the patient backbone of the organization.

He is also an impressive multi-tasker and he keeps our technology updated and ensure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.

He is very reliable and he is always inspired in his work since he knows that the playback of a call may help somebody.

Our Products:


Are you looking for an easy-to-use recording solution that's both secure and trustworthy? You don't have to look elsewhere because Eventide recordings is what you're trying to find.

These recorders are extremely easy to use through the MediaWorks software and it can be accessed over the web or desktop application, which could make the telephone and radio logger more accessible.

MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.

If you would like to learn more about MediaWorks, you may read it on the MediaWorks tab and discover more about the features of the software. You may call us right now if you'd like to set up a live demo of the product and we are going to show you what it may do.

The Latest Hardware Offerings Of Eventide

NexLog recorders may help support a standards-compliant NG911 event logging web service that could undoubtedly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service may also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.


Standard Features:

- 1TB RAID1 Hard Drives

- Dual Hot Swappable Power Supplies

- Reports

- Expansion up to 540 channels (240 hard wired) in a single server

- System Alerts

- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution


Regular Features:

- 1TB RAID1 Hard Drives

- Dual Hot Swappable Power Supplies

- Reports

- Expansion up to 540 channels (240 hard wired) in a single server

- System Alerts

- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution


What is MediaWorks?

MediaWorks is the software that could connect you to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.

What is the capability of MediaWorks?

Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.

MediaWorks PLUS software would enable you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.

MediaWorks PLUS software will even allow you to organize groups of connected calls to saved incidents. Every incident can then be managed on a focused tab along with its very own graphical timeline view. This will enable you to handle multiple incidents in one screen.

Once additional calls are located, they'll be copied through an existing incident and allow you to build-up a complete set of related media or calls. To be sure that it's going to be easier in the foreseeable future, incidents can be remotely saved on the source digital logging recorder.

The key features could include the following:

- Geo-Location and Geo-Fencing Capabilities-

- Graphical TimeLine View

- Flexible Export & Email, Screen Replay

- Multiple-Channel Live Monitoring

- Waveform Displays, Voice Annotation

- Evaluate Calls with Quality Factor

- Call Notes

- Desktop and Mobile Access

- Powerful Search Tools

- Incident Recording Management Instant Recall

- Text Message Replay

- Secure User Access to Recordings

- Audio Redaction

- Talking Date and time and Text Annotation




Right here at Quality Recording Solutions, we always commit to the items that we supply and also the personal experience as clients. We always consider your satisfaction more than anything else and we are going to do everything to make certain that you will be pleased and your units could be properly installed. We have skilled engineers who are proud of their wonderful service and product installation in Waycross, GA.

We also have service departments which are ready to deal with your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have a professional system.


Quality Recording Solutions can unquestionably offer multiples of service agreements in Biloxi, MS to suit the requirements of your agency.

Our typical offerings actually fall into one of the 3 classes below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.


The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You have to also expect software updates and 24/7 remote monitoring. A service charge may be incurred for any service that is asked for outside of business hours.


This kind of service agreement covers remote support and provides access to the help desk. There will also be software updates included along with remote monitoring. With this plan, a service charge could be incurred for on-site service and the consumers will pay money for the parts.


As for the premium service agreement, it's the full extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will be included. Everything is covered so you won't need to think about anything else.


Quality Recording Solutions could also provide complimentary web training throughout the warranty to period to be sure that you and the team could be equipped to utilize your software to its full potential.

We will always want you to enjoy the experience with the products that we are offering so we are going to do what we can to make certain that you could be confident in using these tools and make it an asset for your agency.

To do this, we could make sure that we're going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.

During the sessions, you and the team will be guided through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.

Service For Legacy Products

These are the discontinued or legacy products that we support:

- Eyretel E500

- Eyretel E1000

- ASC Pro

- ASC Advanced

- ASC Compact

- Eventide VR240

- Eventide VR320

- Eventide VR725

- Eventide VR778

- Eventide VR615

- Eventide DIR911 and DIR911t

- RevCord

Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their telephone recorder as technology ages. You could call us to learn more about this.