Quality Recording Solutions Provide Very Best Recommends About Voice Recorders In Biloxi, Mississippi
Our mission here at Quality Recording Solutions is to give a much safer community for all and to help support public safety specialists. We want to do these with the aid of customized and friendly services. All of these could be feasible with our up-to-date, reliable and affordable voice and data recording solutions for public safety and support businesses in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to take care of and provide the requirements of companies in Macon, GA.
History And Culture Of The company
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The organization is always focused on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees because they realize that taking care of a happy and satisfied team of experts can provide them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we are.
The value of the business will always be on the culture and personal relationships with the consumers. We will offer the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and concentrated and we are going to also focus on quality services above all else. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is presently aiding legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
If you'd like to learn more about this, you can check our website. Our products and services can also be found there.
We are also proven to give back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by way of special gifts and contributions to festivities.
Service Location
We are supplying services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very excited to offer the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is very devoted to meet the needs of the consumers with the best ability that he can muster and he manages our team to ensure that everything could be implemented smoothly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will invariably meet the requirements of our clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in as he already knows that a playback might help somebody else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are very easy to use through the help of MediaWorks software and you could even access them on the internet or through a desktop application, which might make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software consistently and they do this regularly to make sure that they can meet the demands of clients. If you'd like to understand more about MediaWorks, you may read this on the MediaWorks tab to find out about its features. You may also speak with us if you want a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You will be able to access it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software allows you to organize groups of linked calls into saved incidents. Every incident would actually be accessible for management on a focused tab along with a graphical timeline view. This can enable you to deal with multiple incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To make sure that it will be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as clients. We always consider your satisfaction above all else and we're going to do everything to be sure that you'll be pleased and your units can be correctly installed. We also have the best engineers that take pride in their fantastic service and product installation in Dothan, AL.
We also have service departments which are ready to manage your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a professional system.
Service
Quality Recording Solutions can certainly offer multiples of service agreements in Hattiesburg, MS to suit the requirements of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we're going to be able to create custom maintenance plans that can fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. Also, you may anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There may also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the clients would pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring can be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions might also offer complimentary web training throughout the warranty to period to be sure that you and the team will be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the products that we are providing so we will do what we can to ensure that you may be confident in using these tools and make it an asset for your agency.
To make this feasible, we will offer you with on-site training at enough time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
During the sessions, you and the team can be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. To know more about this, you may call us directly.