QRS (Quality Recording Solutions) Give Best Assistance On Telephone And Radio Loggers In Tallahassee, Florida
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety experts. We're going to do all these through the use of individualized and friendly services and it is going to be possible with our updated, reliable and affordable voice and data recordings for public safety and support organizations in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could expect that we've got everything that the businesses in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They fully understand that taking care of a happy and satisfied team of experts can give them higher quality service and customer relations so they've got always been focusing on this aspect.
We've got over 40 years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization actually begins on the culture and personal relationships with consumers. We can undoubtedly offer the best technical and personalized customer service while we're doing what we do. We always keep our growth focused and intentional and we're going to be focusing on quality. We've got been giving a terrific product line in the Eventide Recording Equipment. Our solutions are presently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS can even support legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the items for 7 years.
You may check out our website to understand more about us, our product and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring many things on the table that may encourage the team. His favorite piece of advice is: take care of your customers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is very devoted to meet the needs of the clients with the best ability that he can muster and he manages our team to make sure that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the merchandise that we provide can meet the needs of the buyers.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running effectively.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work since he understands that a playback will help somebody.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that's both secure and reliable? You don't have to look elsewhere since the Eventide recording solution is what you're looking for!
These recorders are extremely easy to use through the MediaWorks software and it could be accessed over the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software on a regular basis to help meet the demands of the buyers and at QRS keep the system up-to-date.
If you'd like to learn more about MediaWorks, you can read it on the MediaWorks tab and find out about the features of the software. You could call us right now if you want to set up a live demo of the product and we are going to show you what it could do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that would connect you to your NexLog Recorder is MediaWorks. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly allow you to make quick call replay and browsing and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of associated calls. Every incident could be managed through a devoted tab along with its graphical timeline view. This may help you handle multiple incidents in one screen. When additional calls are already located, they'd be copied in an existing incident and enable you to develop a complete set of related calls or media.
If you want to ensure that it is going to be easier, incidents might be saved remotely on the source 911 recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the merchandise that we're delivering and also the personal experience as clients. It is very important to fulfill our consumers and we're going to do everything to make certain that you'll be pleased and your units could be properly installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Athens, GA.
The service department will certainly be prepared to take care of the system together with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Knoxville, TN to suit the requirements of the agency. Our offerings typically fall into 3 groups, but we can offer custom maintenance plans that may fit the needs of the clients.
Standard
The regular agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you could expect that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also provide access to the help desk. There may also be software updates and remote monitoring. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates will surely be accessible and 24/7 monitoring. You will not need to think about the parts and labor because they are all included.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to ensure that the team could have the knowledge in using the software. We want you to enjoy using the products that we offer so we can ensure that you'll be confident in using the tools. We will provide you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team would be guided in the process and discover more about the features of the software. Our main goal is to help you use the product effortlessly and understand all the features that it may offer.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your voice recorder as technology ages.
We even offer reconditioned systems that are refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.