QRS (Quality Recording Solutions) Offer You Good Guidelines About 911 Recorders In Birmingham, Alabama
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety specialists. We would like to do these through customized and friendly services. These things will be possible due to our up to date, affordable and dependable voice and data recordings meant for public safety and support businesses in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to deal with and provide the needs of companies in Tallahassee, FL.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation maintained its values over the years and their dedication to the tough work and work balance of their employees.
For all these years, the corporation has flourished because of these values. We know the nurturing a fulfilled and happy team of experts can bring higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we're.
The value of the corporation would really start on the culture and personal relationships with the customers. We may offer unparalleled technical and individualized customer service while we offer what we do. We will always keep our growth concentrated and intentional and we are going to also focus on quality.
We have been giving an incredible product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for no less than 7 years for all our products.
You may always check our website to find out more about us and our services and products. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're providing services to different companies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're surely eager to provide terrific quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of advice that John generally says is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the needs of buyers and he also handles our team to be sure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can provide the requirements of the clients all the time.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is reliable and he is proven to inspire others through his work since he understands that a playback of a call can help somebody else.
The items:
Eventide
When you need an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really simple to use through the help of MediaWorks software and you may access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software constantly and they do this regularly to make certain that they could meet the demands of clients. If you'd like to learn more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. When you need a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and get data like geo-location and call routing logs. This may allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You are going to be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of connected calls on the saved incidents since every incident will undoubtedly be managed through a committed tab along with its graphical timeline view. This can be a good method to manage multiple incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also allow you to develop a complete set of appropriate calls or media. If you would like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the merchandise that we are delivering and also the personal experience as consumers. Your satisfaction is always essential to us and we will do everything to be sure that you are going to be pleased and your units can be installed effectively. We also have skilled field engineers that are proud of their speedy service and product installation in Dothan, AL.
The service department will invariably be prepared to take care of the system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Jackson, MS to suit the demands of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we will be able to create custom maintenance plans that will fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor will be included. You should also expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the consumers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This will make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to ensure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will make sure that we are going to provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the telephone recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You are going to be able to contact us to know more information on the service.