Quality Recording Solutions Give Good Ideas About Digital Logging Recorders In Tupelo, Mississippi
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety specialists and to attain these through the best services possible. We may make it probable by offering you affordable, efficient, improvements and reliable voice and data recordings to public safety and also support agencies in the Southeast.
We already have lots of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you may anticipate that we have everything that you have to offer the demands of companies in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The business has always maintained its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is the primary reason why the corporation has been flouring for all these years. We know the taking care of a satisfied and happy team of specialists can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization begins on the culture and personal relationships with the clients. We can provide unparalleled technical and individualized customer service while we provide what we do. We have always kept our growth focused and deliberate and we are always centering on quality above all else.
We have been giving a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the latest products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for a minimum of 7 years for all our products.
You'll be able to check our website to understand more about us and our services and products. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a great leader and he was able to bring lots of things on the table that could encourage the team. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is always devoted to meet the needs of every customer to the best of his ability and he manages our team to ensure that they can implement everything effectively. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the products that we offer can meet the requirements of the clients.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the business. He is known as a multi-tasker and he guarantees that our technology could be updated and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he recognizes that the a playback of a call can undoubtedly help someone else.
The Products:
Eventide
If you want an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recording samples will help you. These recorders are really simple to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make certain that they can meet the demands of customers. If you want to find out more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. If you want a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This may enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of associated calls. The incidents could be managed with a committed tab along with a graphical timeline view. This may allow you to deal with multiple incidents in only one screen. Once the additional calls are located, they'll be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you'd like to make sure that it is going to be easier, incidents might be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of customers. We consider your satisfaction above all else and we will do everything to make certain that you'll be pleased and your units can be installed.
We've got the best engineers that can offer wonderful service and product installation in Tuscaloosa, AL.
We currently have service departments which are prepared to handle the system along with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have a specialist system.
Service
Quality Recording Solutions can unquestionably provide multiples of service agreements in Chattanooga, TN to suit the demands of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that will fit your needs.
Regular
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor can be included. Also, you could anticipate software improvements and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There may also be software updates included together with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer could be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions will be able to provide web training throughout the warranty period to be sure that you and your team would know the way to use your software.
We're going to always want you to enjoy the experience with the items that we're giving so we are going to do what we can to ensure that you could be confident in using these tools and make it an asset for your agency.
To do this, we can make sure that we're going to provide you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
During the sessions, you and the team will be guided over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. You could also call us to know more about this.