Quality Recording Solutions Offer Us Very Best Help Covering Eventide Recorders In Chattanooga, TN
The primary mission of Quality Recording Solutions is to make the towns a safer place to be, offer support to public safety experts and also to attain these through the best services. We will make it feasible by offering updated, reliable, affordable and efficient voice and data recording solutions to all the public safety and support businesses located at the Southeast.
We have plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could anticipate that we've got the correct equipment to offer the demands of any agencies in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They fully know that taking care of a happy and satisfied team of experts will help bring better quality service and customer relations so they have been focusing on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the business actually starts on the culture and personal relationships with consumers. We can definitely provide unparalleled technical and customized customer service while we're doing what we do. We always kept everything targeted and deliberate and we focus on quality. We've got been giving an excellent product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You must check our website to understand more about us, the items that we provide and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We are currently giving services to various organizations situated in Georgia and Alabama and we're constantly expanding towards Florida, Tennessee and Mississippi. We're unquestionably excited to offer terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of advice is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very devoted to what he is doing and he offer the demands of the clients and also the one who deals with our team to ensure that everything can be implemented correctly.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they could provide the requirements of the consumers at all times.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is reliable and he is known to inspire others through his work since he sees that a playback of a call will help someone else.
The merchandise:
Eventide
When you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recording samples can help you. These recorders are extremely easy to use through the help of MediaWorks software and you may even access them on the internet or through a desktop application, which could make the Eventide recorder more accessible.
MediaWorks is currently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to be sure that they can meet the demands of customers. If you would like to understand more about MediaWorks, you may read this on the MediaWorks tab to learn about its features. If you'd like a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You will be able to gain access to it through the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software might also enable you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software might also enable you to organize groups of connected calls into saved incidents. Every incident would really be accessible for management on a devoted tab along with a graphical timeline view. This may enable you to manage multiple incidents in one screen.
If the additional calls are already located, they'll be copied right away through an existing incident and allow you to build-up a complete set of relevant media or calls. To guarantee that it would be easier in the foreseeable future, incidents might be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as clients. We consider your satisfaction above all else and we will do everything to make certain that you are going to be pleased and your units could be installed.
We've got the best engineers that could provide great service and product installation in Vicksburg, MS.
We currently have service departments which are prepared to deal with the system together with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you could have a specialist system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You have to also anticipate software updates and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will be some software improvements included as well as remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the consumers would pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can permit you to provide complimentary web training through the warranty period to make certain that the team would have the knowledge to make use of the software. We are going to want you to enjoy the experience with the products so we're going to do everything to ensure that you'll be confident when you are using the tools. We're going to be sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our goal is to help you learn everything that you must discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We may even offer you reconditioned systems that were refurbished to the main performance specifications. To learn more about this, call us at this time.