Quality Recording Solutions Offer Very Best Info On Call Loggers In Biloxi, Mississippi
The main mission of Quality Recording Solutions is to make the towns a more secure place to be, provide support to public safety experts and also to accomplish these through the best services. We might make it probable by offering up-to-date, trustworthy, inexpensive and efficient voice and data recording solutions to all the public safety and support agencies found at the Southeast.
We have plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could anticipate that we've got the correct equipment to offer the needs of any companies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They also pay attention to the difficult work and work balance for the employees. They fully understand that taking care of a happy and satisfied team of professionals can give them better quality service and customer relations so they have always been focusing on this aspect.
We have over 4 decades of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the company actually begins on the culture and personal relationships with the clients. We will be able to offer unparalleled technical and customized customer service while we do what we do. We always kept our growth deliberate and targeted and we're concentrating on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS can even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You can take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are providing services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very excited to give the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John absolutely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of our consumers and he is also the one that manages our team to guarantee that everything will be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they could offer the requirements of the consumers all the time.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running correctly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already recognizes that a playback might help somebody else.
The merchandise:
Eventide
If you need an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recordings will help you. These recorders are very simple to use through the help of MediaWorks software and you can even access them on the net or through a desktop application, which can make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make certain that they can meet the demands of buyers. If you want to know more about MediaWorks, you could read this on the MediaWorks tab to understand its features. When you need a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might permit you to connect to your NexLog Recorder. You will be able to get into this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a great help to organize groups of related calls on the saved incidents because every incident will be managed through a devoted tab along with its graphical timeline view. This can undoubtedly be a terrific strategy to deal with different incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also allow you to develop a complete set of related calls or media. If you'll like this make this easier, incidents may be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as customers. We pay attention to your satisfaction and we're going to do everything to guarantee that you would be pleased and your units will be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Tuscaloosa, AL.
We even have service departments that are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have an expert system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Huntsville, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You should also expect software improvements and 24/7 remote monitoring. A service charge may be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There may also be software improvements included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customers would pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to offer web training through the warranty period to ensure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we're going to do everything to be sure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at enough time of the installation and we will offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the telephone recorder as technology ages.
We may even provide reconditioned systems that are actually refurbished to the main performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.