Quality Recording Solutions Offer You Very Best Advice About Telephone Recorders In Huntsville, Alabama
Our mission at Quality Recording Solutions is to actually provide a safer community for everybody and to support public safety professionals. We want to do these over the help of individualized and friendly services. All of these can be possible through our updated, trustworthy and inexpensive voice and data recording solutions for all the public safety and support organizations found at the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to manage and offer the needs of businesses in Albany, GA.
History And Culture Of The corporation
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation has long been centered on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees since they know that nurturing a happy and satisfied team of professionals can offer them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is actually on the culture and personal relationships with our customers. We can provide the best technical and personalized customer service and do what we do best. We always keep our growth focused and intentional and we can concentrate on the quality of the services. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for at least 7 years.
You could check your site to learn more about this. Our products and services are all there so you may check it out.
We're also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We're providing services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an excellent leader and he was able to bring many things on the table which will encourage the team. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is dedicated to his work and he offers the needs of the buyers. He is also the one that guarantees that everything can be correctly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they could offer the needs of the clients at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology will be up to date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he understands that the a playback of a call can unquestionably help someone else.
The merchandise:
Eventide
Do you would like to search for an easy to use recording solution that is both reputable and secure? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are really easy to use over the aid of MediaWorks software that you may access through the internet or a desktop application, which might make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide can improve constantly frequently to make sure that they will meet the demands of the buyers. If you would like to understand more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. If you would like to have a live demo of the product, you can call us today.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might hook you up to your NexLog Recorder is MediaWorks. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually allow you to make quick call replay and browsing and it is going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of connected calls. Every incident could be managed through a devoted tab along with its graphical timeline view. This will allow you to control multiple incidents in just one screen. Once the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of related calls or media.
If you want to make certain that it'll be easier, incidents may be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as buyers. We always consider your satisfaction above all else and we are going to do everything to ensure that you will be pleased and your units will be properly installed. We've got skilled engineers who are proud of their wonderful service and product installation in Gainesville, FL.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Hattiesburg, MS to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we are going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. Also, you may anticipate software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that's requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the buyers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring may also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to provide web training throughout the warranty period to make sure that you and your team would know how you can use your software.
We are going to always want you to enjoy the experience with the merchandise that we are offering so we're going to do what we can to ensure that you can be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at enough time of the installation and we can also offer web-training on the first-year warranty and while under service contract.
Throughout the sessions, you and the team can be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We may also provide reconditioned systems that were actually refurbished to the main performance specifications. To know more about this, call us at this time.