QRS (Quality Recording Solutions) Give Excellent Recommends About Voice Loggers In Savannah, GA
The principal mission of Quality Recording Solutions is to make the neighborhoods a safer place to be, provide support to public safety specialists and also to attain these through the best services. We could make it probable by giving updated, trusted, inexpensive and efficient voice and data recordings to all the public safety and support companies located at the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can expect that we have everything that you must offer the demands of agencies in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the difficult work and work balance for the employees. They fully understand that looking after a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been concentrating on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the business starts on the culture and personal relationships with clientele. We can unquestionably offer the best technical and individualized customer service while we are doing what we do. We always keep our growth targeted and intentional and we're going to be focusing on quality. We have been supplying an excellent product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS is also assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support for these products for 7 years.
You should check our website to learn more about us, the merchandise that we provide and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're currently providing services to different agencies positioned in Georgia and Alabama and we are consistently expanding towards Florida, Tennessee and Mississippi. We're surely excited to offer great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring a lot of things on the table which could encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in supplying the demands of customers and he also deals with our team to ensure that everything would be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they could offer the needs of the buyers all the time.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can undoubtedly help someone else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that's both reputable and secure, you don't have to go anywhere else because Eventide recording samples may help you. These recorders are really easy to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to boost their software continuously and they could always do this regularly to be sure that they will meet the demands of clients. If you want to know more about MediaWorks, you may read this on the MediaWorks tab to find out about its features. You can also speak with us if you want a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will definitely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also allow you to make quick call replay and browsing and this will also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of associated calls. Every incident can be managed through a committed tab together with its graphical timeline view. This will help you deal with multiple incidents in one screen. Once the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of related calls or media.
If you want to make certain that it will be easier, incidents can be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always devoted to the items that we deliver and also your personal experience as clients. It is vitally important to fulfill our clients and we're going to do everything to make certain that you will be pleased and your units will be properly installed. We also have skilled field engineers that are proud of their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Knoxville, TN to suit the demands of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You could even anticipate software improvements and 24/7 remote monitoring. A service charge may be incurred for any service that is requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There may also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the buyers would pay money for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring can be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to give web training over the warranty period to be sure that you and your team would know how to use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to make certain that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this probable, we will offer you with on-site training at the time of the installation and we will provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your radio recorder as technology ages.
We will even provide reconditioned systems which are actually refurbished to the original performance specifications. You are going to be able to contact us to understand more information on the service.