Quality Recording Solutions Offer You Very Best Guidelines About Digital Logging Recorders In Chattanooga, Tennessee
Our main mission right here at Quality Recording Solutions is to offer a much safer community for everybody and to provide support to public safety specialists. We wish to do all these with the usage of individualized and friendly services and all of it's going to be probable with our updated, affordable and trusted voice and data recording solutions meant for public safety and support agencies situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could expect that we have everything that the businesses in Panama City, FL.
History And Culture Of The corporation
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation has always been focused on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and satisfied team of professionals can offer better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization is on the culture and personal relationships with customers. We will offer the best technical and individualized customer service and do what we do best. We keep our growth deliberate and focused and we're going to also focus on quality services above all else. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is currently supporting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
If you would like to learn more about this, you may check our website. Our services and products may also be found there.
We are also known to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by method of giveaways and contributions to festivities.
Service Area
We serve several businesses in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We are already excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is committed to his work and he offers the requirements of the customers. He is also the one that guarantees that everything could be properly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they could provide the demands of the buyers at all times.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is updated and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is known to inspire others through his work because he knows that a playback of a call will help someone else.
The merchandise:
Eventide
Are you searching for an easy to use recording solution that is secure and trustworthy? You do not need to go anywhere else since the Eventide recording samples is what you need.
These recorders are simple to use with the aid of MediaWorks software and you may also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continually frequently to make sure that they can meet the demands of the consumers. If you'd like to understand more about MediaWorks, you can read this on the MediaWorks tab to understand its features. If you'd like to have a live demo of the product, you may call us at this time.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to your NexLog Recorder. You'll be able to get into this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also allow you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software will help you organize groups of connected calls. The incidents can be managed with a focused tab along with a graphical timeline view. This can help you manage multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to build a complete set of related calls or media.
If you'd like to ensure that it will be easier, incidents might be saved remotely on the source 911 recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as consumers. We always consider your satisfaction above all else and we are going to do everything to make certain that you'll be pleased and your units can be correctly installed. We have skilled engineers who are proud of their wonderful service and product installation in Waycross, GA.
We also have service departments which are prepared to manage your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Jackson, MS to help suit the demands of the agency. Our offers typically fall into 3 classes, but we could make custom maintenance plans based on your needs.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You can also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software updates and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may also provide complimentary web training throughout the warranty to period to make certain that you and the team can be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the products that we are giving so we're going to do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To make this probable, we can provide you with on-site training at enough time of the installation and we will offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you may maintain the performance of your voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. To learn more information about the service, you could contact us right now.