Quality Recording Solutions Provide You Very Best Advice About Eventide Recorders In Birmingham, Alabama
Our mission right here at Quality Recording Solutions is to help to make the communities a much safer place, aid the public safety professionals and to attain all of this through customized and friendly services. We can make it probable by giving updated, trusted, inexpensive and effective voice and data recordings to all the public safety and support organizations located at the Southeast.
We have plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you may expect that we have the proper equipment to offer the needs of any agencies in Savannah, GA.
The History And Culture Of The organization
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The business preserved its values over the years and their devotion to the tough work and work balance of their employees.
For all these years, the company has flourished because of these values. We understand that nurturing a happy and fulfilled team of professionals may lead to better quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the organization begins on the culture and personal relationships with the consumers. We will offer unparalleled technical and customized customer service while we do what we do well. We always kept our growth concentrated and intentional and we concentrate on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support and parts for more than 7 years.
You can always check our website to understand more about us and our products and services. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are giving services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to offer terrific quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very dedicated to what he is doing and he offer the requirements of the clients and also the one who manages our team to make sure that everything could be implemented effectively.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time because he can effortlessly know and offer the requirements of the clients.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up to date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in since he already understands that a playback might help someone else.
Our Products:
Eventide
Do you want to find a recording solution that is simple to use, secure and reliable? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To understand more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You could call us these days if you want to set up a live demo of the product and we are going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You can access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software will even allow you to organize groups of related calls to saved incidents. Every incident can invariably be managed on a devoted tab together with its own graphical timeline view. This may enable you to handle different incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To make certain that it is going to be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are devoted to the items that we are delivering and also the personal experience as clients. Your satisfaction is always important to us and we're going to do everything to be sure that you will be pleased and your units will be installed correctly. We also have skilled field engineers that is very proud of their speedy service and product installation in Lake City, FL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you'll have a professional system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Tupelo, MS to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that would fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. You may even anticipate software improvements and 24/7 remote monitoring. A service charge will be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will also be software updates included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the clients will pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring are also included in this. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can be able to provide complimentary web training throughout the warranty period to be sure that your team could have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the items so we are going to make certain that you are confident in using the tools. We are going to be sure that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
Through the sessions, you and the team could be guided step by step on the features of the software. Our goal is to help you learn everything that you need to learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the main performance specifications. You can call us to find out more about this.