QRS (Quality Recording Solutions) Give You Very Best Ideas Covering Call Loggers In Biloxi, MS
Our mission here at Quality Recording Solutions is to help to make the communities a much safer place, support the public safety specialists and to accomplish all of this through customized and friendly services. We will make it feasible by offering you inexpensive, effective, updates and reliable voice and data recordings to public safety and also support organizations in the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can expect that we have everything that you should provide the demands of agencies in Macon, GA.
The History And Culture Of The corporation
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The corporation has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is the reason why the organization has always been flourishing over the years. We know that looking after a happy and fulfilled team of experts can result in better quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the organization starts on the culture and personal relationships with the customers. We will offer unparalleled technical and individualized customer service while we do what we do well. We're going to always keep our growth targeted and deliberate and we will also focus on quality.
We've got been providing a terrific product line in the Eventide Recording Equipment. We're providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for longer than 7 years.
You may have a look at our website to understand more about us, our product and the services that we offer. We could also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving several businesses in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We are already excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. John's favorite piece of advice is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is devoted to his work and he offers the needs of the clients. He is also the one that guarantees that everything could be appropriately implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time because he can effortlessly know and provide the needs of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is a fantastic multi-tasker and he may also keep our technology up-to-date and be sure that everything will run correctly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work because he knows that the playback of a call will help someone.
The merchandise:
Eventide
Are you searching for an simple to use recording solution that is secure and trusted? You do not have to go elsewhere as the Eventide recordings is what you need.
These recorders are really easy to use over the assistance of MediaWorks software that you may access on the internet or a desktop application, which may make the Eventide recorder more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continually improving their software frequently to make sure that they can meet the demands of the clients. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. If you would like to have a live demo of the product, you can call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service that will enable other NG911 to deposit and get data like geo-location and call routing logs. This can actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might enable you to connect to your NexLog Recorder. You may access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even enable you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be an incredible help to organize groups of related calls on the saved incidents because every incident will be managed through a committed tab along with its graphical timeline view. This might be a good way to manage multiple incidents in one screen.
When the additional calls are located, they'd be copied in an existing incident and allow you to construct a complete set of appropriate media or calls. If you would like this make this easier, incidents might be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the merchandise that we deliver and the personal experience as clients. It's vitally important to satisfy our consumers and we will do everything to ensure that you'll be pleased and your units can be effectively installed. We have skilled field engineers that takes pride in their speedy service and product installation in Florence, AL.
The service department will certainly be prepared to take care of the system together with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with an expert system.
Service
Quality Recording Solutions can unquestionably provide multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we will be able to create custom maintenance plans that could fit your needs.
Regular
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. You need to also expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be some software improvements included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer will be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to provide web training during the warranty period to ensure that you and your team would know how to use your software.
We always want you to enjoy the experience with the items and we are going to do everything to make certain that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we are going to provide on-site training at enough time of the installation and we can also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of radio recorders as technology ages. You could also call us to know more about this.