Quality Recording Solutions Offer Very Best Tips On 911 Recorders In Murfreesboro, TN
Our principal mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety experts. We wish to do these with the help of personalized and friendly services. All of these can be probable with our updated, trustworthy and affordable voice and data recordings for public safety and support companies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we certainly have the best equipment to deal with and provide the demands of agencies in Johnson City, TN.
History And Culture Of The company
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation is always focused on its core values and its devotion to family values. They also consider the hard work and work balance for all their employees since they realize that nurturing a happy and satisfied team of professionals can provide them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization will invariably be on the culture and personal relationships with the consumers. We can offer you the best technical and customized customer service and do what we can. We are going to always keep our growth deliberate and targeted and we're going to focus on the quality of the services as well. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
As of right now, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
You could check your website to learn more about this. We have services and products included there.
We also give back to our community by means of helping or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of special gifts and contributions to festivities.
Service Location
We are offering our services to several agencies located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are undoubtedly eager to provide great quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always handles our team to ensure that everything will be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the clients and provide them with the best products and services.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology will be up-to-date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trustworthy and he is always inspired in his work since he understands that the a playback of a call can certainly help someone else.
The merchandise:
Eventide
Are you searching for an simple to use recording solution that is secure and reputable? You do not have to go elsewhere since the Eventide recordings is what you need.
These recorders are really simple to use over the aid of MediaWorks software that you could access on the internet or a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving consistently regularly to make sure that they could meet the demands of the clients. When you need to understand more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You can also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This can allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to the NexLog Recorder. You can access this through the web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software may also enable you to organize groups of related calls into saved incidents. Every incident would actually be accessible for management on a dedicated tab along with a graphical timeline view. This may allow you to deal with multiple incidents in one screen.
When the additional calls are located already, they will definitely be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To be sure that it is going to be easier in the future, incidents can be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our customers. We consider your satisfaction more than anything else and we are going to do everything to make sure that you are going to be pleased and your units could be installed.
We have skilled engineers which are very professional and they offer great service and product installation in Lake City, FL.
We've got service departments that are already prepared to take care of the system together with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have an expert system.
Service
Quality recording samples can offer multiple service agreements in Knoxville, TN to help suit the needs of the agency. Our offerings usually fall into 3 different classes, but we're going to be able to create a custom maintenance plan that might fit your needs.
Normal
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software improvements and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy using the items that we offer so we can ensure that you'll be confident in using the tools. We will provide you with on-site training at the time of installation and offer web-training over the first-year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our principal goal is to help you use the product without difficulty and understand all the features that it can provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can call us to learn more about this.