Quality Recording Solutions Provide Us Very Best Assistance Covering Radio Recorders In Meridian, Mississippi
Our mission right here at Quality Recording Solutions is to help make the communities a much safer place, support the public safety professionals and to attain all of this through individualized and friendly services. We will make this probable by providing up-to-date, inexpensive, efficient and reliable voice and data recordings to public safety and support agencies in the Southeast.
We've got plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could expect that we've got the right equipment to provide the demands of any agencies in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They totally realize that looking after a happy and fulfilled team of professionals will help bring higher quality service and customer relations so they have been centering on this aspect.
We have over forty years of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will unquestionably know us.
The value of the company actually starts on the culture and personal relationships with clientele. We are going to be able to offer unparalleled technical and customized customer service while we do what we do. We always kept our growth deliberate and concentrated and we're centering on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our present solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You must check our website to understand more about us, the merchandise that we provide and the services that we offer. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Location
We're offering our services to various organizations positioned in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're very eager to offer our terrific quality services and products to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John absolutely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your customers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very devoted to meet the requirements of the buyers with the best ability that he can muster and he manages our team to ensure that everything will be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the demands of the consumers and offer them with the best services and products.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and make certain that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he sees that it will help other individuals.
The merchandise:
Eventide
Are you searching for an easy to use recording solution that is secure and reputable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are really simple to use over the aid of MediaWorks software that you can access on the internet or a desktop application, which can make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving consistently on a regular basis to be sure that they can meet the demands of the buyers. If you would like to know more about MediaWorks, you can always read it on the MediaWorks tab to understand about its capabilities. You can undoubtedly talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service that can surely enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This kind of service may also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You can access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a great help to organize groups of connected calls on the saved incidents because every incident could be managed through a devoted tab together with its graphical timeline view. This may be a good strategy to deal with multiple incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and enable you to create a complete set of appropriate media or calls. If you would like to have an easier time, the incidents could be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always devoted to the items that we supply and also your personal experience as customers. It's important to satisfy our consumers and we will do our best to do everything to make sure that you'll be pleased and your units will be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Waycross, GA.
The service department will definitely be prepared to handle the system together with the professional knowledge that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you will be equipped with a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. Also, you could expect software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There may also be software updates included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the consumers would pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring can be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide complimentary web training during the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy the usage of our products so we're going to guarantee that you will be confident to make use of these tools. We're going to offer you with on-site training at enough time of installation and offer web-training through the first-year warranty and while it's under service contract.
On the sessions, you and the whole team will be guided in the process and discover more about the features of the software. Our principal goal is to help you use the product with ease and understand all the features that it could provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We might also offer reconditioned systems that were actually refurbished to the main performance specifications. To understand more about this, call us at this time.