QRS (Quality Recording Solutions) Give Us Very Best Ideas Covering Voice Recorders In Pensacola, FL
Our primary mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety specialists. We want to do these with the aid of individualized and friendly services. These things would be possible because of our up-to-date, affordable and dependable voice and data recordings meant for public safety and support businesses in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to manage and provide the demands of businesses in Albany, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The organization preserved its values over the years and their devotion to the difficult work and work balance of their employees.
This is actually the main explanation why the corporation has been flouring for all these years. We know that looking after a happy and satisfied team of professionals can result in better quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company will start on the culture and personal relationships with your consumers. We will offer unparalleled technical and individualized customer service while we do what we do well. We have always kept our growth concentrated and deliberate and we are always focusing on quality above all else.
We've got been offering a terrific product line in the Eventide Recording Equipment. We are providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for longer than 7 years.
You may check out our website to learn more about us, our product and the services that we offer. We could also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the aid of special gifts and contributions to customer websites and festivities.
Service Area
We are serving several organizations in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in giving the needs of buyers and he also manages our team to make certain that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to provide the best for the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is a fantastic multi-tasker and he may also keep our technology updated and make sure that everything will run correctly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work since he sees that he may help other folks.
The Products:
Eventide
If you'd like an easy-to-use recording solution that's both dependable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are very easy to use if you can use MediaWorks software and they are accessible on the web or through your desktop application, which will make the Eventide recorder more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to make certain that they can meet the demands of customers. If you want to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You may speak with us if you'd like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may unquestionably allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might hook you up to the NexLog Recorder. You may access this using your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software will even permit you to organize groups of connected calls to saved incidents. Every incident will actually be available for management on a committed tab along with a graphical timeline view. This will permit you to control multiple incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and allow you to build-up a complete set of related media or calls. To make sure that it'll be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the merchandise that we supply and also your personal experience as customers. It's vitally important to meet our customers and we are going to do everything to make sure that you will be pleased and your units could be appropriately installed. We have skilled field engineers that takes pride in their speedy service and product installation in Rome, GA.
The service department will undoubtedly be prepared to manage the system together with the professional knowledge that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with an expert system.
Service
Quality Recording Solutions can definitely provide multiples of service agreements in Knoxville, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. You can even expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer will be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring can also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions could be able to provide web training during the warranty period to ensure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the merchandise and we will do everything to be sure that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this probable, we can offer you with on-site training at enough time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the original performance specifications. You could call us to find out more about this.