Quality Recording Solutions Provide Very Best Suggestions On Telephone Recorders In Atlanta, GA
Our mission right here at Quality Recording Solutions is to give a safer community for all and to help support public safety professionals. We would like to do these through personalized and friendly services. These things would be possible due to our up-to-date, inexpensive and reliable voice and data recordings meant for public safety and support businesses in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to take care of and provide the demands of companies in Tallahassee, FL.
History And Culture Of The corporation
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The business has always been focused on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees because they realize that taking care of a happy and fulfilled team of specialists can offer them with better service quality and customer relations. We have more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company is on the culture and personal relationships with clients. We can provide you the best technical and individualized customer service and do what we can. We keep our growth intentional and concentrated and we will also concentrate on quality services above all else. We have been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
You may check your site to learn more about this. We have services and products included there.
We also give back to our community by means of helping or joining the conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by strategy for contributions and giveaways.
Service Location
We are giving services to different organizations situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are unquestionably excited to offer fantastic quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John unquestionably leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John commonly says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to manage customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the requirements of the clients.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time because he can effortlessly know and offer the requirements of the consumers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is referred to as a multi-tasker and he guarantees that our technology will be up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he understands that the a playback of a call can certainly help someone else.
The merchandise:
Eventide
If you want an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording samples will help you. These recorders are really simple to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software continually and they could do this regularly to be sure that they can meet the demands of the clients. If you would like to know more about MediaWorks, you may read this on the MediaWorks tab to find out about its features. You may also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to the NexLog Recorder. You will be able to get into it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software allows you to organize groups of associated calls into saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This may enable you to handle different incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and allow you to build-up a complete set of related media or calls. To ensure that it'll be easier in the future, incidents can be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as consumers. We consider your satisfaction above all else and we're going to do everything to make certain that you'll be pleased and your units can be installed.
We have skilled engineers which are very professional and they offer great service and product installation in Tuscaloosa, AL.
We've got service departments which are already prepared to deal with the system along with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to ensure that you can get a professional system.
Service
Quality Recording Solutions will offer multiples of service agreements in Jackson, MS to suit the requirements of your agency.
Our common offers are actually divided into 3 classes that is mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor could be included. You could even anticipate software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software updates included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer could be paying for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring will also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions could be able to give complimentary web training during the warranty period to be sure that your team will have the knowledge to make use of the software. We are going to want you to enjoy the experience with the products so we're going to do everything to be sure that you will be confident when you are using the tools. We will be sure that we will offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice recorder as technology ages.
We may even provide reconditioned systems that are actually refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.