Quality Recording Solutions Offer Us Excellent Suggestions Covering Telephone And Radio Loggers In Huntsville, Alabama
Our mission here at Quality Recording Solutions is to help make the towns a more secure place, aid the public safety experts and to achieve all of this through individualized and friendly services. We will make it possible by providing you inexpensive, efficient, updates and trusted voice and data recordings to public safety and also support businesses in the Southeast.
We have a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you may anticipate that we've got the correct equipment to provide the requirements of any organizations in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and also work balance of their employees. They fully understand that nurturing a happy and satisfied team of professionals can give them higher quality service and customer relations so they've got always been focusing on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the business actually starts on the culture and personal relationships with clients. We can definitely offer the best technical and personalized customer service while we are doing what we do. We always kept everything concentrated and deliberate and we focus on quality. We have been giving a terrific product line in the Eventide Recording Equipment. Our existing solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You have to check our website to learn more about us, the merchandise that we offer and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We're providing our services to several companies positioned in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are definitely eager to provide wonderful quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is very committed to meet the requirements of the buyers with the best ability that he can muster and he deals with our team to ensure that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the merchandise that we offer can meet the needs of the consumers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always makes sure that our technology is updated and running properly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in as he already recognizes that a playback might help someone else.
The Products:
Eventide
When you need an easy-to-use recording solution that is both trustworthy and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are extremely simple to use if you may use MediaWorks software and they are accessible on the web or over the desktop application, which could make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software constantly and they can do this frequently to ensure that they can meet the demands of the consumers. If you would like to find out more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. If you'd like a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may allow the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could enable you to connect to your NexLog Recorder. You may access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of connected calls on the saved incidents since every incident will certainly be managed through a focused tab along with its graphical timeline view. This may enable you to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always devoted to the products that we deliver and also your personal experience as consumers. It's important to meet our consumers and we will do our best to do everything to be sure that you'd be pleased and your units will be installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Athens, GA.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Jackson, MS to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we will be able to create custom maintenance plans to fit the requirements of every customer.
Standard
Standard service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor can be included. You could even expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the clients would pay money for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring will also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions could be able to give complimentary web training during the warranty period to make certain that your team can have the knowledge to use the software. We want you to have fun and enjoy the experience with the items so we will be sure that you're confident in using the tools. We will make sure that we can provide you with on-site training at time of installation and also provide web-training through the first-year warranty and While it's under service contract.
During the sessions, you and your team may be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We may also provide reconditioned systems that were actually refurbished to the original performance specifications. You should call us at this time to learn more.