QRS (Quality Recording Solutions) Provide Us Very Best Recommends About Telephone And Radio Loggers In Jacksonville, FL
Our mission here in Quality Recording Solutions is to make the neighborhoods a more secure place, provide support to the public safety experts and to attain these over the best services possible. We could make this probable by giving up to date, affordable, efficient and reliable voice and data recordings to public safety and support organizations in the Southeast.
We have lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you may expect that we've got the correct equipment to provide the requirements of any businesses in Columbus, GA.
History And Culture Of The organization
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation has always been centered on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they know that taking care of a happy and satisfied team of professionals can offer them with better service quality and customer relations. We have more than 40 years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation is on the culture and personal relationships with clientele. We will offer you the best technical and customized customer service and do what we can. We keep our growth deliberate and concentrated and we are going to also focus on quality services more than anything else. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
As of at this time, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
If you want to find out more about this, you may always check our website. We have products and services included there.
We're also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We provide services to various agencies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to give you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of our clients and he is also the one that deals with our team to guarantee that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide terrific services to buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology could be up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can undoubtedly help somebody else.
The merchandise:
Eventide
If you would like to find an simple to use recording solution that is secure and trusted, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are really easy to use through the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to make certain that they could meet the demands of buyers. If you want to understand more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You could speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also get data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to the NexLog Recorder. You can access this through the web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software permits you to organize groups of connected calls into saved incidents. Every incident will actually be available for management on a focused tab together with a graphical timeline view. This can enable you to manage different incidents in one screen.
If the additional calls are already located, they're going to be copied immediately through an existing incident and enable you to build-up a complete set of relevant media or calls. To make certain that it's going to be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as customers. We always consider your satisfaction more than anything and we are going to do anything to ensure that you'll be pleased with our products.
We've got skilled engineers that are very professional and they offer fantastic service and product installation in Tuscaloosa, AL.
We've got service departments which are already prepared to deal with the system together with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you may have an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings frequently fall into 3 groups, but we will offer custom maintenance plans that will fit the requirements of buyers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service can be charged outside of the company hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You should know that software updates and remote monitoring are included. With this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software updates may be available and 24/7 monitoring. You'll not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions can be able to offer complimentary web training over the warranty period to be sure that your team will have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the merchandise so we will ensure that you are confident in using the tools. We're going to also make certain that we can provide on-site training at the time of installation and offer web-training on the first-year warranty and while it is under service contract.
Throughout the sessions, you and the team will be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We may also provide service contracts to maintain the performance of the voice logger as technology ages.
We also offer reconditioned systems that have been refurbished to the main performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.