QRS (Quality Recording Solutions) Offer Top Hints About Telephone And Radio Loggers In Hattiesburg, Mississippi
Our primary mission at Quality Recording Solutions is to offer a safer community for everyone and to also support public safety professionals. We want to do all these with the use of personalized and friendly services and all of it is going to be possible with our updated, affordable and trustworthy voice and data recordings meant for public safety and support organizations situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we have everything that the organizations in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They understand that nurturing a fulfilled team of experts will offer better quality service and customer relations.
We've got over forty years of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the company actually starts on the culture and personal relationships with customers. We can definitely provide unparalleled technical and individualized customer service while we're doing what we do. We always kept our growth deliberate and targeted and we're focusing on quality. We've got been giving a terrific product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS is also helping legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You may take a look at our website to understand more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Location
We are giving services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very committed to what he is doing and he provide the needs of the consumers and also the one who deals with our team to be sure that everything will be implemented effectively.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time because he can effortlessly know and provide the demands of the consumers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running effectively.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in since he already understands that a playback might help someone else.
The merchandise:
Eventide
If you need an easy-to-use recording solution that is both reliable and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are very easy to use over the help of MediaWorks software and you may even access them on the net or through a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to make sure that they can meet the demands of customers. If you would like to know more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. You could also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could allow you to connect your NexLog Recorder. You may always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of connected calls on the saved incidents since every incident will undoubtedly be managed through a committed tab along with its graphical timeline view. This will permit you to manage multiple incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also enable you to construct a complete set of appropriate calls or media. If you'll like this make this easier, incidents might be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as clients. We always pay attention to your satisfaction and we will do the best that we can to be sure that you will be pleased with the units.
We've got the best engineers that can provide fantastic service and product installation in Mobile, AL.
We've got service departments which are already prepared to deal with the system along with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to be sure that you may get a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Tupelo, MS to suit the needs of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. Also, you can anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service that's requested outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There can be some software improvements included as well as remote monitoring. With this plan, a service charge could be incurred for on-site service and the customers will pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions may offer complimentary web training throughout the warranty period to guarantee that the team would have the knowledge in using the software. We absolutely want you to enjoy using our products so we are going to ensure that you'll be confident in using these tools. We will offer on-site training at the time of installation and provide web-training through the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team can be guided in the procedure and find out about the features of the software. Our primary goal is to help you use the product without difficulty and understand all the features that it could provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We can also provide reconditioned systems that were actually refurbished to the main performance specifications. To find out more about this, call us at this time.