Quality Recording Solutions Offer You Best Recommends On Eventide Recorders In Jackson, MS
Our main mission right here at Quality Recording Solutions is to provide a more secure community for everyone and to offer support to public safety specialists. We want to do all these with the usage of customized and friendly services and all of it's going to be probable with our up to date, affordable and reliable voice and data recording samples meant for public safety and support businesses situated in the Southeast.
We're providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the organizations in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They understand that taking care of a satisfied team of specialists can provide higher quality service and customer relations.
We have over forty years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the business actually begins on the culture and personal relationships with the consumers. We can unquestionably offer unparalleled technical and personalized customer service while we're doing what we do. We always kept our growth deliberate and concentrated and we are focusing on quality. We've got been providing a terrific product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also supporting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You must check our website to understand more about us, the products that we offer and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're presently giving services to several agencies located in Georgia and Alabama and we're continually expanding towards Florida, Tennessee and Mississippi. We are unquestionably eager to give terrific quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John undoubtedly leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or someone else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to manage customer experience from the initial planning and also makes surveys to installation and training. He is committed to his work and he offers the demands of the buyers. He is also the one that guarantees that everything could be correctly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of individuals.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology can be up-to-date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work because he knows that the playback of a call may help somebody else.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and trustworthy? You do not need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use with the aid of MediaWorks software and you can also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is improving constantly regularly to be sure that they can meet the demands of the customers. If you want to know more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. You could unquestionably talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will let the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may connect you to the NexLog Recorder. You are going to be able to get into it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of connected calls into saved incidents. Every incident can invariably be managed on a committed tab together with its own graphical timeline view. This can allow you to deal with different incidents in one screen.
When the additional calls are located already, they'll unquestionably be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To ensure that it will be easier, incidents can always be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the products that we supply and the personal experience as clients. Your satisfaction is always important to us and we are going to do everything to make certain that you are going to be pleased and your units could be installed appropriately. We also have skilled field engineers that is very proud of their speedy service and product installation in Rome, GA.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Hattiesburg, MS to help suit the requirements of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that may fit the demands of the consumers.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the company hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will be software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training through the warranty period. This will be sure that you and your team may use the software to its full potential.
We are going to always want you to enjoy the experience with the items that we are giving so we will do what we can to ensure that you could be confident in using these tools and make it an asset for your agency.
To make this probable, we can provide you with on-site training at the time of the installation and we will provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the radio recorder as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.