QRS (Quality Recording Solutions) Offer You Very Best Hints On Telephone And Radio Loggers In Biloxi, Mississippi
Our mission right here at Quality Recording Solutions is to provide a safer community for all and to help support public safety experts. We would like to do these through individualized and friendly services. All of these could be probable with our updated, trusted and affordable voice and data recording samples for public safety and support organizations in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to take care of and offer the requirements of agencies in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They fully understand that nurturing a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been concentrating on this aspect.
We have over 40 years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually starts on the culture and personal relationships with clients. We can absolutely provide the best technical and individualized customer service while we're doing what we do. We always kept everything focused and intentional and we focus on quality. We have been giving a terrific product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You may always check our website to learn more about us, our services and products. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're presently giving services to various businesses located in Georgia and Alabama and we are continually expanding towards Florida, Tennessee and Mississippi. We're definitely eager to offer great quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
The favorite piece of assistance that John always says is: take care of your consumers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very devoted to meet the needs of the buyers with the best ability that he can muster and he deals with our team to be sure that everything will be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the needs of our clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology could be up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can definitely help someone else.
Our Products:
Eventide
Do you wish to find a recording solution that is easy to use, secure and reliable? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are incredibly simple to use over the MediaWorks software and it may be accessed through the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software on a regular basis to help meet the demands of the consumers and at QRS keep the system updated.
To understand more about MediaWorks, you can read it on the MediaWorks tab to find out about the capabilities of this software. You may contact us if you would like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may unquestionably allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would enable you to connect your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will undoubtedly be managed through a focused tab together with its graphical timeline view. This may permit you to handle multiple incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and allow you to build a complete set of related media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as clients. We always pay attention to your satisfaction above all else and we are going to do everything to be sure that you'd be pleased and your units can be correctly installed. We also have skilled engineers that take pride in their wonderful service and product installation in Valdosta, GA.
We even have service departments which are ready to manage your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to ensure that you can have a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings will commonly fall into 3 groups, but we can offer custom maintenance plans that could fit the requirements of the consumers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor would be included and you can expect that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This service agreement will certainly cover remote support and provide access to the help desk. You must realize that software improvements and remote monitoring are included. With this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it could cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates can be available and 24/7 monitoring. You are going to not need to worry about the parts and labor since they are included.
Training
Quality Recording Solutions may also provide complimentary web training during the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the items that we're providing so we are going to do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To do this, we may make sure that we will provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We may also provide reconditioned systems that were actually refurbished to the original performance specifications. You may call us to know more about this.