QRS (Quality Recording Solutions) Offer Us Very Best Help On Voice Recorders In Jackson, MS
Our main mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety professionals. We want to do these with the aid of customized and friendly services. All of these will be possible through our updated, trusted and inexpensive voice and data recordings for all the public safety and support agencies found at the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to take care of and provide the demands of businesses in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They fully understand that nurturing a happy and satisfied team of experts can give them higher quality service and customer relations so they have always been focusing on this aspect.
We've got over forty years of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the company actually begins on the culture and personal relationships with clientele. We can certainly provide unparalleled technical and customized customer service while we're doing what we do. We always kept everything targeted and intentional and we concentrate on quality. We've got been offering a great product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support for these products for 7 years.
You could always check our website to learn more about us, our services and products. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are presently supplying services to different businesses situated in Georgia and Alabama and we're continually expanding towards Florida, Tennessee and Mississippi. We're certainly excited to offer great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to manage customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very committed to his work and he offers the needs of the customers.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time as he can effortlessly know and offer the needs of the consumers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can undoubtedly help someone else.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trustworthy? You don't have to go elsewhere because the Eventide recording samples is what you need.
These recorders are easy to use with the help of MediaWorks software and you could also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is constantly improving their software on a regular basis to make sure that they could meet the demands of the clients. If you want to understand more about MediaWorks, you can always read it on the MediaWorks tab to know about its capabilities. You can surely talk to us if you want have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You could access this over the web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software could also enable you to organize groups of associated calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This will enable you to handle multiple incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and permit you to build-up a complete set of related media or calls. To make certain that it is going to be easier in the future, incidents could be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always dedicated to the merchandise that we deliver and also your personal experience as consumers. It is vitally important to fulfill our customers and we will do everything to be sure that you will be pleased and your units will be effectively installed. We also have skilled field engineers that are proud of their speedy service and product installation in Florence, AL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Biloxi, MS to suit the requirements of the agency. Our offerings will commonly fall into 3 groups, but we can offer custom maintenance plans that will fit the requirements of the customers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you could expect that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This service agreement will certainly cover remote support and provide access to the help desk. There may also be software updates and remote monitoring. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it'll cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software improvements might be available and 24/7 monitoring. You'll not need to bear in mind the parts and labor because they are all included.
Training
Quality Recording Solution will offer you with the best web training through the warranty period. This may make sure that you and your team can use the software to its full potential.
We're going to always want you to enjoy the experience with the items that we're giving so we're going to do what we can to make sure that you could be confident in using these tools and make it an asset for your agency.
To do this, we could make sure that we will offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
Throughout the sessions, you and the team will be guided throughout the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you could maintain the performance of your voice recorder as technology ages.
We may even provide reconditioned systems which are actually refurbished to the main performance specifications. You'll be able to contact us to find out more info on the service.