QRS (Quality Recording Solutions) Offer Good Help Covering Radio Recorders In Meridian, MS
Our principal mission here at Quality Recording Solutions is to offer a safer community for everyone and to offer support to public safety professionals. We're going to do all these through the usage of customized and friendly services and it is going to be possible with our up-to-date, trusted and inexpensive voice and data recording solutions for public safety and support companies in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could expect that we've got everything that the organizations in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They fully understand that taking care of a happy and fulfilled team of professionals can give them better quality service and customer relations so they have always been concentrating on this aspect.
We have more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the organization actually begins on the culture and personal relationships with the customers. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth targeted and intentional and we will be concentrating on quality. We have been offering a great product line in the Eventide Recording Equipment. Our present solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS is also supporting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support for the merchandise for 7 years.
You may take a look at our website to understand more about us, our product and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very excited to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John absolutely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of our clients and he is also the one that deals with our team to guarantee that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer terrific services to clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make sure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work because he knows that he will help other folks.
The merchandise:
Eventide
If you need an easy-to-use recording solution that is both trustworthy and secure, you do not have to go anywhere else because Eventide recording solutions can help you. These recorders are incredibly easy to use if you could use MediaWorks software and they're accessible on the web or through your desktop application, which may make the Eventide recorder more accessible.
MediaWorks is currently helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide could be able to improve their software consistently and they could always do this regularly to ensure that they'll meet the demands of buyers. If you would like to know more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. When you need a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will actually enable the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could allow you to connect your NexLog Recorder. You could access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also permit you to organize groups of related calls on the saved incidents since every incident will absolutely be managed through a dedicated tab along with its graphical timeline view. This will permit you to manage multiple incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also allow you to create a complete set of related calls or media. If you would like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are devoted to the items that we are delivering and also the personal experience as clients. Your satisfaction is always essential to us and we are going to do everything to be sure that you are going to be pleased and your units will be installed properly. We also have skilled field engineers which are proud of their speedy service and product installation in Lake City, FL.
The service department will definitely be prepared to manage the system along with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Biloxi, MS to suit the needs of the agency. Our offerings usually fall into 3 categories, but we can offer custom maintenance plans that will fit the needs of consumers.
Normal
The normal agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can expect that there will be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There will also be software improvements and remote monitoring. With this type of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it may cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software updates might be available and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can also provide complimentary web training throughout the warranty to period to make certain that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to ensure that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we will make sure that we will provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You are going to be able to contact us to know more info on the service.