QRS (Quality Recording Solutions) Provide Very Best Help On Telephone Recorders In Huntsville, AL
Our mission at Quality Recording Solutions is to actually offer a much safer community for everyone and to support public safety specialists. We would like to do these through customized and friendly services. These things would be possible because of our updated, affordable and reliable voice and data recordings meant for public safety and support companies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to take care of and provide the needs of companies in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation has always been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees since they realize that taking care of a happy and satisfied team of professionals will offer them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the company will always be on the culture and personal relationships with the customers. We can provide the best technical and customized customer service and do what we do best. We will always keep our growth deliberate and focused and we're going to concentrate on the quality of the services as well. We have been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
As of at this time, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for no less than 7 years.
If you'd like to understand more about this, you could always check our website. We have products and services included there.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by method of giveaways and contributions to festivities.
Service Location
We're currently providing services to various agencies situated in Georgia and Alabama and we're continuously expanding towards Florida, Tennessee and Mississippi. We are absolutely eager to give terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to handle customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the needs of the buyers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better as you would find out about the needs and wants of folks.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is inspired in his work because he knows that the playback of a call can help somebody else.
The items:
Eventide
If you'd like to find an easy to use recording solution that is secure and reliable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are very simple to use through the help of MediaWorks software and you can even access them on the internet or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software constantly and they can do this regularly to ensure that they could meet the demands of the clients. If you would like to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may permit you to connect to your NexLog Recorder. You are going to be able to gain access to this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a terrific help to organize groups of related calls on the saved incidents because every incident could be managed through a focused tab together with its graphical timeline view. This will permit you to manage multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always committed to the merchandise that we deliver and also your personal experience as customers. It is very important to fulfill our consumers and we are going to do everything to make sure that you'll be pleased and your units could be correctly installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Mobile, AL.
The service department will undoubtedly be prepared to handle the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with a specialist system.
Service
Quality Recording Solutions may offer the multiple service agreements in Biloxi, MS to suit the demands of the agency. Our offerings frequently fall into 3 groups, but we will offer custom maintenance plans which could fit the demands of customers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software updates and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. There can also be software updates and remote monitoring. With this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You are going to not need to take into consideration the parts and labor as they are all included.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to be sure that the team could have the knowledge in using the software. We want you to enjoy the usage of our products so we will guarantee that you will be confident to make use of these tools. We are going to offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team could be guided in the process and find out about the features of the software. Our principal goal is to help you use the product without difficulty and understand all the features that it can provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the telephone recorder as technology ages.
We even offer reconditioned systems that are refurbished to the main performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.