Quality Recording Solutions Provide Very Best Info Covering 911 Recorders In Hattiesburg, Mississippi
Our mission here at Quality Recording Solutions is to help to make the towns a much safer place, aid the public safety specialists and to achieve all this through customized and friendly services. We will make this feasible by providing updated, inexpensive, efficient and trustworthy voice and data recording solutions to public safety and support agencies in the Southeast.
We have a lot of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government facilities and more so you could already anticipate that we have everything to give the needs of businesses in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The organization always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They understand that nurturing a satisfied team of professionals can offer better quality service and customer relations.
We have over 4 decades of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the company actually starts on the culture and personal relationships with clients. We can surely provide the best technical and personalized customer service while we are doing what we do. We always keep our growth concentrated and intentional and we will be centering on quality. We have been giving a terrific product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You need to check our website to understand more about us, the items that we offer and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're providing services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very eager to give you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a terrific leader and he was able to bring many things on the table that will encourage the team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the demands of our buyers and he is also the one that manages our team to ensure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer terrific services to customers.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is up-to-date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work because he understands that a playback of a call may help somebody else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and trustworthy? You do not have to look elsewhere as the Eventide recording solution is what you're looking for!
These recorders are very simple to use through the MediaWorks software and it can be accessed through the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide enhances its software regularly to help meet the demands of the buyers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you can always read it on the MediaWorks tab to understand the capabilities of this software. You could contact us if you'd like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can connect you to your NexLog Recorder. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of connected calls. All incidents may be managed with a devoted tab along with a graphical timeline view. This can allow you to deal with multiple incidents in just one screen. When the additional calls are located, they're going to be copied in an existing incident and enable you to create a complete set of appropriate calls or media.
If you want to make certain that it is going to be easier, incidents can be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our customers. We consider your satisfaction above all else and we will do everything to be sure that you'll be pleased and your units will be installed.
We've got skilled engineers that are very professional and they offer wonderful service and product installation in Athens, GA.
We currently have service departments which are prepared to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we are going to combine our efforts with you to ensure that you are going to have a professional system.
Service
Quality Recording Solutions will offer the multiple service agreements in Meridian, MS to suit the needs of the agency. Our offerings often fall into 3 classes, but we may offer custom maintenance plans that will fit the demands of consumers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can anticipate that there can be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You have to realize that software improvements and remote monitoring are included. With this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software updates will definitely be accessible and 24/7 monitoring. You won't have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can permit you to offer complimentary web training during the warranty period to be sure that the team would have the knowledge to make use of the software. We will want you to enjoy the experience with the items so we're going to do everything to make sure that you are going to be confident when you are using the tools. We will make certain that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
Through the sessions, you and the team will be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You could also call us to understand more about this.