Quality Recording Solutions Provide Good Recommends On Voice Recorders In Tallahassee, Florida
The principal mission of Quality Recording Solutions is to make the towns a much safer place to be, offer support to public safety specialists and also to attain these through the best services. We will make this possible by giving updated, inexpensive, effective and trustworthy voice and data recording samples to public safety and support organizations in the Southeast.
We've got lots of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could anticipate that we have the proper equipment to provide the demands of any companies in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the difficult work and work balance for the employees. They fully know that taking care of a happy and fulfilled team of professionals may help bring better quality service and customer relations so they've got been centering on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the corporation begins on the culture and personal relationships with customers. We will be able to provide unparalleled technical and personalized customer service while we do what we do. We always kept our growth intentional and focused and we're focusing on quality. We have been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the merchandise for 7 years.
You could always check our website to find out more about us, our services and products. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are giving services to different companies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're very eager to provide our wonderful quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the needs of the customers with the best ability that he can muster and he handles our team to be sure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the requirements of the customers and offer them with the best products and services.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is updated and running appropriately.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he knows that a playback may help someone.
The merchandise:
Eventide
If you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recording solutions will help you. These recorders are very easy to use if you may use MediaWorks software and they are accessible on the web or using your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is currently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software continuously and they can do this regularly to make sure that they could meet the demands of the consumers. If you would like to understand more about MediaWorks, you may read this on the MediaWorks tab to understand its features. If you need a live demo of the product, you can speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You could access this using your web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also allow you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software can even enable you to organize groups of related calls to saved incidents. Every incident can always be managed on a committed tab together with its own graphical timeline view. This can enable you to handle multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of related media or calls. To guarantee that it will be easier in the future, incidents might be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as buyers. We always pay attention to your satisfaction above all else and we will do everything to make certain that you'll be pleased and your units could be effectively installed. We have skilled engineers who are proud of their terrific service and product installation in Athens, GA.
We also have service departments that are ready to cope with your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings usually fall into 3 categories, but we may offer custom maintenance plans which will fit the demands of buyers.
Standard
The standard agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can anticipate that there can be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. You must realize that software updates and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates will become available and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to ensure that the team would have the knowledge in using the software. We certainly want you to enjoy using our products so we're going to ensure that you'd be confident in using these tools. We will offer you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our main goal is to help you use the product effortlessly and understand all the features that it could offer.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you may maintain the performance of your voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You will be able to contact us to know more information on the service.