QRS (Quality Recording Solutions) Offer Good Guidance Covering Digital Logging Recorders In Meridian, MS
Our primary mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety experts. We would like to do these through personalized and friendly services. All of these would be probable with our updated, reliable and affordable voice and data recording samples for public safety and support agencies in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to manage and offer the requirements of companies in Panama City, FL.
The History And Culture Of The business
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The corporation maintained its values over the years and their devotion to the difficult work and work balance of their employees.
This is the reason why the corporation has long been flourishing over the years. We understand that nurturing a happy and satisfied team of professionals could lead to higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation begins on the culture and personal relationships with the customers. We can provide unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth concentrated and deliberate and we are always focusing on quality more than anything else.
We've got been offering a stellar product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for longer than 7 years.
You could take a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very excited to provide the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought a lot of things on the table that would encourage his team members.
His favorite advice is: take care of your clients or someone else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to deal with customer experience from the initial planning and also creates surveys to installation and training. He is committed to his work and he offers the demands of the buyers. He is also the one that guarantees that everything can be properly implemented.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time since he can very easily know and provide the demands of the customers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the corporation.
He is a terrific multi-tasker and he could also keep our technology up-to-date and ensure that everything will run correctly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he knows that the playback of a call can help somebody.
The items:
Eventide
Do you wish to seek out an simple to use recording solution that is both trustworthy and secure? You do not have to go elsewhere since the Eventide recordings is what you need.
These recorders are easy to use with the help of MediaWorks software and you could also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving consistently on a regular basis to ensure that they can meet the demands of the consumers. If you would like to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn about its capabilities. You could also talk to us if you want to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service which will surely enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service could also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly permit you to make quick call replay and browsing and it's going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls with regards to the saved incidents. Every incident will be managed through a devoted tab together with its graphical timeline view. This can help you control multiple incidents in one screen. When the additional calls are located, they'll be copied in an existing incident and enable you to create a complete set of appropriate calls or media.
If you would like to make sure that it will be easier, incidents could be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as clients. We pay attention to your satisfaction and we're going to do everything to ensure that you'll be pleased and your units could be installed. We also have skilled engineers that take pride in their terrific service and product installation in Waycross, GA.
We also have service departments which are ready to handle your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Meridian, MS to help suit the needs of the agency. Our offerings generally fall into 3 different categories, but we're going to be able to create a custom maintenance plan that could fit your needs.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the corporation hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be software improvements and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The Software improvements could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy using the items that we provide so we can ensure that you are going to be confident in using the tools. We can offer on-site training at the time of installation and provide web-training through the 1st year warranty and while it's under service contract.
On the sessions, you and the whole team can be guided in the process and learn about the features of the software. Our principal goal is to help you use the product without difficulty and understand all the features that it may provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We will even offer reconditioned systems that are actually refurbished to the original performance specifications. You will be able to contact us to find out more information on the service.