Quality Recording Solutions Offer You Reliable Assistance On Voice Recorders In Savannah, GA
Our principal mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety professionals. We would like to do these through personalized and friendly services. These things can be probable because of our up-to-date, affordable and trustworthy voice and data recordings meant for public safety and support businesses in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we've got the best equipment to handle and provide the needs of businesses in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They understand that taking care of a fulfilled team of experts can provide higher quality service and customer relations.
We've got more than 4 decades of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually begins on the culture and personal relationships with the clients. We can definitely offer unparalleled technical and individualized customer service while we are doing what we do. We always kept our growth deliberate and focused and we are centering on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our present solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the products for 7 years.
You may take a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are providing services to different companies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John unquestionably leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your customers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very dedicated to his work and he offers the demands of the customers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time since he can very easily know and offer the needs of the consumers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is up-to-date and running properly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is dependable and he is recognized to inspire others through his work because he understands that a playback of a call will help somebody else.
Our Products:
Eventide
Do you would like to hunt for a secure, dependable and easy to use recording solution? You don't have to look elsewhere since the Eventide recording solution is what you're trying to find!
These recorders are very easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide increases its software regularly to help meet the demands of the buyers and also the QRS will keep the system updated.
If you would like to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You could call us now if you will need to set up a live demo of the product and we will show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You could access this through your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software allows you to organize groups of associated calls into saved incidents. Every incident would actually be available for management on a committed tab together with a graphical timeline view. This may permit you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied quickly through an existing incident and enable you to build-up a complete set of related media or calls. To guarantee that it will be easier in the future, incidents may be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the items that we're delivering and also the personal experience as consumers. It is essential to satisfy our consumers and we're going to do our best to do everything to make sure that you would be pleased and your units can be installed. We have skilled field engineers that takes pride in their speedy service and product installation in Gainesville, FL.
The service department will unquestionably be prepared to take care of the system along with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you will have an expert system.
Service
Quality Recording Solutions can absolutely provide multiples of service agreements in Montgomery, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we will be able to create custom maintenance plans to fit the needs of every customer.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You need to also expect software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that's requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the consumers would pay money for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring can be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can also provide complimentary web training during the warranty to period to ensure that you and the team will be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the items that we're giving so we're going to do what we can to make certain that you may be confident in using these tools and make it an asset for your agency.
To make this possible, we can offer you with on-site training at enough time of the installation and we will provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the radio recorder as technology ages. We also provide reconditioned systems which are refurbished to the main performance specifications. You may call us to find out more about this.