Quality Recording Solutions Provide Very Best Assistance Covering Radio Recorders In Biloxi, Mississippi
Our main mission right here at Quality Recording Solutions is to provide a safer community for everyone and to provide support to public safety professionals. We want to do all these with the use of personalized and friendly services and all of it will be feasible with our up-to-date, inexpensive and dependable voice and data recordings meant for public safety and support organizations situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we've got everything that the businesses in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They understand that looking after a satisfied team of professionals can offer higher quality service and customer relations.
We have more than 40 years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation starts on the culture and personal relationships with consumers. We will be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth focused and deliberate and we will be centering on quality. We've got been providing an excellent product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support for the products for 7 years.
You need to check our website to understand more about us, the items that we offer and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're supplying services to different companies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are unquestionably excited to provide wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the demands of the clients.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time since he can easily know and provide the needs of the clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology can be up-to-date and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work since he recognizes that the playback of a call can help somebody else.
The items:
Eventide
If you need an easy-to-use recording solution that's both reliable and secure, you don't have to go anywhere else because Eventide recording samples will help you. These recorders are really simple to use with the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software continuously and they could do this on a regular basis to ensure that they can meet the demands of the buyers. If you'd like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. You can speak with us if you want a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that may surely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This type of service may also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will allow you to connect to your NexLog Recorder. You will be able to access this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of related calls on the saved incidents since every incident will definitely be managed through a committed tab together with its graphical timeline view. This may enable you to deal with multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'd like to have an easier time, the incidents may be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the products that we deliver and the personal experience as consumers. It's vitally important to satisfy our clientele and we are going to do everything to make sure that you'll be pleased and your units can be effectively installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Lake City, FL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can offer multiples of service agreements in Meridian, MS to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You have to also anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There may also be software updates included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the consumers will pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to allow you to offer complimentary web training throughout the warranty period to ensure that the team can be knowledgeable to use the software. We're going to want you to enjoy the experience with the products so we are going to do everything to be sure that you will be confident when you are using the tools. We're going to also make certain that we may offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
Over the sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you must find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We can even provide you reconditioned systems that were refurbished to the main performance specifications. You may call us to find out more about this.