Quality Recording Solutions Offer You Professional Guidance Covering 911 Recorders In Columbus, Georgia
Our primary mission at Quality Recording Solutions is to offer a more secure community for everybody and to also support public safety experts. We wish to do all these with the use of individualized and friendly services and all of it will be probable with our up-to-date, inexpensive and trustworthy voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may expect that we already have the tools to handle organizations in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They understand that nurturing a satisfied team of professionals will offer higher quality service and customer relations.
We've got more than 40 years of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the organization actually begins on the culture and personal relationships with clients. We can definitely offer the best technical and customized customer service while we're doing what we do. We always keep our growth concentrated and deliberate and we're going to be centering on quality. We have been supplying a great product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support for these products for 7 years.
You should check our website to understand more about us, the products that we provide and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are giving our services to different agencies located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are very eager to offer our fantastic quality products and services to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the requirements of the customers and he is also the one who deals with our team to ensure that everything could be properly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they could offer the needs of the consumers all the time.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is a fantastic multi-tasker and he may also keep our technology up-to-date and make certain that everything will run correctly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he recognizes that it will help other people.
The Products:
Eventide
Do you want to look for an simple to use recording solution that is both reputable and secure? You do not have to go elsewhere as the Eventide recording samples is what you need.
These recorders are really easy to use over the aid of MediaWorks software that you may access through the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving consistently regularly to ensure that they could meet the demands of the buyers. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to understand more of its features. You may absolutely talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and get data like geo-location and call routing logs. This will allow the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will hook you up to your NexLog Recorder is MediaWorks. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also enable you to make quick call replay and browsing and this will also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. Every incident could be managed through a devoted tab together with its graphical timeline view. This will help you control multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to create a complete set of relevant calls or media.
If you'd like to make sure that it will be easier, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as buyers. We always consider your satisfaction above all else and we're going to do everything to be sure that you will be pleased and your units can be correctly installed. We have skilled engineers who are proud of their wonderful service and product installation in Waycross, GA.
We even have service departments which are ready to take care of your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you will have a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Hattiesburg, MS to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that may fit your needs.
Standard
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor will be included. You may even anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software updates included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring can be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solution will provide you with the best web training through the warranty period. This will make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to ensure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will make sure that we are going to offer you with on-site training at time of installation and we provide web-training over the first-year warranty and while under service contract.
During the sessions, you and the team will be guided over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. You may call us to learn more about this.