Quality Recording Solutions Offer Very Best Advice On Radio Recorders In Montgomery, Alabama
The primary mission of Quality Recording Solutions is to make the towns a more secure place to be, offer support to public safety professionals and also to accomplish these over the best services. We might make it probable by offering up-to-date, trustworthy, affordable and efficient voice and data recordings to all the public safety and support businesses found at the Southeast.
We've got tons of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you could already expect that we have everything to give the needs of companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They understand that looking after a satisfied team of professionals can offer better quality service and customer relations.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will unquestionably know us.
The value of the business actually begins on the culture and personal relationships with the customers. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always kept everything concentrated and deliberate and we concentrate on quality. We've got been providing a great product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You must check our website to understand more about us, the products that we provide and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a terrific leader and he was able to bring a lot of things on the table that may encourage the team. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is very devoted to meet the needs of the consumers with the best ability that he can muster and he deals with our team to ensure that everything will be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the products that we offer can meet the requirements of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology updated and make certain that they are running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work because he knows that he may help other people.
The items:
Eventide
If you want to locate an easy to use recording solution that's secure and trustworthy, you don't need to go elsewhere since Eventide recording samples is here to help you. These recorders are really easy to use through the help of MediaWorks software and you may access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make certain that they can meet the demands of buyers. If you would like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You may also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also get data like geo-location and call routing logs. This may let the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to the NexLog Recorder. You can access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of associated calls into saved incidents. Every incident can invariably be managed on a devoted tab along with its own graphical timeline view. This will allow you to control multiple incidents in one screen.
If the additional calls are already located, they'll be copied right away through an existing incident and allow you to build-up a complete set of related media or calls. To make certain that it's going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our consumers. We consider your satisfaction more than anything else and we will do everything to be sure that you will be pleased and your units can be installed.
We've got skilled engineers which are very professional and they provide great service and product installation in Lake City, FL.
We've got service departments that are already ready to manage the system along with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you can have a professional system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Tupelo, MS to help suit the demands of the agency. Our offers normally fall into 3 categories, but we might make custom maintenance plans based on your needs.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software updates and remote monitoring. In this type of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It indicates that it's going to cover the service and full access to the help desk 24 hours a day and 7 days a week. The Software improvements can be available as well as 24/7 monitoring. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training over the warranty period. This may ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to be sure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we could make sure that we are going to provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. To learn more information about the service, you may contact us right now.