QRS (Quality Recording Solutions) Give Very Best Hints On Eventide Recorders In Pensacola, Florida
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, provide support to the public safety professionals and to achieve these through the best services feasible. We might make it probable by offering up-to-date, reliable, inexpensive and efficient voice and data recording solutions to all the public safety and support businesses found at the Southeast.
We've got plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you may anticipate that we've got the correct equipment to offer the needs of any agencies in Albany, GA.
The History And Culture Of The business
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is actually the primary reason why the organization has been flouring for all these years. We know the looking after a fulfilled and happy team of experts can bring higher quality service and customer relations. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business will start on the culture and personal relationships with your clients. We can offer unparalleled technical and customized customer service while we do what we do well. We always kept our growth focused and intentional and we concentrate on quality above all else.
We have been providing a great product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for no less than 7 years for all our products.
You are going to be able to confirm our website to know more about us and our services and products. We also enjoy giving back to the people that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're providing services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to give terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is committed to his work and he offers the requirements of the consumers. He is also the one that guarantees that everything will be correctly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time as he can very easily know and provide the requirements of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is a multi-tasker and he always guarantees that our technology could be up to date and effectively running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he knows that the a playback of a call can unquestionably help someone else.
Our Products:
Eventide
Do you want to search for a secure, trustworthy and easy to use recording solution? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are extremely simple to use over the MediaWorks software and it may be accessed through the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the customers and also the QRS will keep the system updated.
If you want to learn more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You may contact us if you would like to set up a live demo of the product and we will show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You can access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident can then be managed on a focused tab together with its very own graphical timeline view. This can enable you to deal with different incidents in one screen.
If the additional calls are already located, they are going to be copied right away through an existing incident and enable you to build-up a complete set of relevant media or calls. To be sure that it is going to be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we supply and the personal experience as clients. We always consider your satisfaction above all else and we will do everything to make sure that you are going to be pleased and your units could be properly installed. We also have skilled engineers that take pride in their terrific service and product installation in Rome, GA.
We even have service departments that are ready to deal with your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have a professional system.
Service
Quality Recording Solutions can offer multiples of service agreements in Murfreesboro, TN to suit the demands of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that could fit your needs.
Regular
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor will be included. You need to also anticipate software updates and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer could be paying for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring could be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we are going to ensure that you are going to be confident to make use of these tools. We can offer on-site training at enough time of installation and offer web-training through the 1st year warranty and while it is under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our main goal is to help you use the product without difficulty and understand all the features that it may provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the original performance specifications. You need to call us today to learn more.