QRS (Quality Recording Solutions) Offer Very Best Advice On 911 Recorders In Tallahassee, Florida
Our main mission right here at Quality Recording Solutions is to provide a more secure community for everybody and to offer support to public safety professionals. We wish to do all these with the usage of customized and friendly services and all of it'll be feasible with our updated, affordable and dependable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may anticipate that we have everything that the organizations in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They fully understand that taking care of a happy and satisfied team of experts can give them better quality service and customer relations so they have always been focusing on this aspect.
We have more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually begins on the culture and personal relationships with the consumers. We can certainly provide unparalleled technical and individualized customer service while we are doing what we do. We always kept our growth intentional and targeted and we're centering on quality. We've got been providing a terrific product line in the Eventide Recording Equipment. Our latest solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS can even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You have to check our website to learn more about us, the merchandise that we offer and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're currently supplying services to different companies positioned in Georgia and Alabama and we're constantly expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our wonderful quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an excellent leader and he was able to bring lots of things on the table that may encourage the team. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and creates surveys to installation and training.
He is always devoted to meet the needs of every customer to the best of his ability and he deals with our team to ensure that they could implement everything appropriately. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the needs of the customers and offer them with the best services and products.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and ensure that they are running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work because he knows that the playback of a call can help someone.
The merchandise:
Eventide
If you want an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are very simple to use if you may use MediaWorks software and they're accessible on the web or through your desktop application, which might make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to make certain that they could meet the demands of consumers. If you would like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. If you need a live demo of the product, you could speak with us.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service which will absolutely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You may access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of related calls into saved incidents. Every incident will actually be available for management on a devoted tab along with a graphical timeline view. This may allow you to control different incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and enable you to build-up a complete set of relevant media or calls. To guarantee that it would be easier in the foreseeable future, incidents may be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as clients. We always consider your satisfaction more than anything else and we're going to do everything to ensure that you'll be pleased and your units will be appropriately installed. We also have skilled engineers that take pride in their terrific service and product installation in Rome, GA.
We even have service departments that are ready to take care of your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have an expert system.
Service
Quality Recording Solutions can provide the multiple service agreements in Hattiesburg, MS to suit the demands of the agency. Our offerings typically fall into 3 categories, but we will offer custom maintenance plans that will fit the needs of the customers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. There may also be software updates and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which means that it may cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You are going to not need to take into account the parts and labor as they are all included.
Training
Quality Recording Solutions can be able to provide web training throughout the warranty period to make sure that you and your team would know the way to use your software.
We are going to always want you to enjoy the experience with the items that we're offering so we're going to do what we can to make certain that you could be confident in using these tools and make it an asset for your agency.
To do this, we will make sure that we will provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We can even provide you reconditioned systems that were refurbished to the original performance specifications. You may call us to know more about this.