QRS (Quality Recording Solutions) Offer Best Assistance On Eventide Recorders In Atlanta, Georgia
Our mission here at Quality Recording Solutions is to help to make the neighborhoods a more secure place, support the public safety professionals and to achieve all this through customized and friendly services. We can make it feasible by giving updated, reliable, affordable and efficient voice and data recording solutions to all the public safety and support companies located at the Southeast.
We have plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you may anticipate that we have the right equipment to give the needs of any agencies in Macon, GA.
History And Culture Of The business
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The company has always been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they know that looking after a happy and satisfied team of specialists will offer them with better service quality and customer relations. We have more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is on the culture and personal relationships with consumers. We can provide the best technical and individualized customer service and do what we do best. We're going to always keep our growth deliberate and targeted and we're going to concentrate on the quality of the services as well. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
As of at this time, QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for at least 7 years.
If you'd like to understand more about this, you may check our website. Our services and products are all there so you may check it out.
We're also proven to give back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by method of special gifts and contributions to festivities.
Service Area
We are serving different businesses in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is very committed to what he is doing and he offer the demands of the clients and also the one who deals with our team to ensure that everything could be implemented properly.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they could provide the demands of the buyers at all times.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and be sure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work because he knows that the playback of a call will help someone.
Our Products:
Eventide
Do you wish to find a recording solution that is simple to use, secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly easy to use over the MediaWorks software and it can be accessed through the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide increases its software regularly to help meet the demands of the customers and also the QRS will keep the system updated.
If you would like to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You could contact us if you'd like to set up a live demo of the product and we are going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You will be able to gain access to this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of associated calls on the saved incidents since every incident will certainly be managed through a focused tab together with its graphical timeline view. This may surely be an excellent method to deal with different incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and enable you to build a complete set of appropriate media or calls. If you would like to make this easier, incidents can invariably be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of customers. We always consider your satisfaction more than anything and we will do anything to ensure that you would be pleased with our products.
We've got skilled engineers that are very professional and they offer terrific service and product installation in Valdosta, GA.
We have service departments which are already prepared to manage the system together with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you can have an expert system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Hattiesburg, MS to suit the needs of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that may fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. You can even anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can be some software improvements included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the clients will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can permit you to offer complimentary web training during the warranty period to make certain that the team would have the knowledge to use the software. We're going to want you to enjoy the experience with the products so we are going to do everything to ensure that you are going to be confident when you are using the tools. We will also be sure that we will offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
During the sessions, you and the team could be guided step by step on the features of the software. Our goal is to help you learn everything that you should learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We might also provide reconditioned systems that were actually refurbished to the original performance specifications. To know more about this, call us today.