Quality Recording Solutions Offer Very Best Tips About Digital Logging Recorders In Birmingham, AL

Our mission right here at Quality Recording Solutions is to help to make the towns a much safer place, support the public safety experts and to achieve all this through personalized and friendly services. We might make this possible by supplying up-to-date, inexpensive, effective and dependable voice and data recording samples to public safety and support organizations in the Southeast.

We have plenty of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you may already anticipate that we have everything to offer the requirements of companies in Tallahassee, FL.

Call logger

The Company's History And Culture

Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.

They also pay attention to the difficult work and work balance for the employees. They fully know that taking care of a happy and fulfilled team of professionals can help bring higher quality service and customer relations so they've got been concentrating on this aspect.

We have over 40 years of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will unquestionably know us.

The value of the organization begins on the culture and personal relationships with consumers. We're going to be able to provide unparalleled technical and customized customer service while we do what we do. We always kept our growth intentional and concentrated and we are concentrating on quality. We've got been giving a fantastic product line in the Eventide Recording Equipment. Our current solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support for these products for 7 years.

You need to check our website to understand more about us, the products that we provide and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.

Service Location

We're presently giving services to different businesses situated in Georgia and Alabama and we're continually expanding towards Florida, Tennessee and Mississippi. We're very eager to provide our wonderful quality products and services to the rest of the Southeast.

The Key Members of The Team

John LoSchiavo

John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.

He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.

With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or someone else will.

Alex Spencer

Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the demands of our buyers and he is also the one that manages our team to guarantee that everything could be implemented.

Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give terrific services to buyers.

Mark Maier

Mark is absolutely our fearless Service Manager and he is the patient backbone of the company.

He is a fantastic multi-tasker and he may also keep our technology updated and make certain that everything will run appropriately. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.

He is very trustworthy and he is always inspired in his work because he sees that the playback of a call can help somebody.

Our Products:


Do you would like to find a recording solution that is easy to use, secure and reputable? You do not have to look elsewhere because Eventide recording solutions is what you're searching for.

These recorders are very easy to use over the MediaWorks software and it could be accessed over the web or desktop application, which can make the Eventide recorder more accessible.

MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the customers and also the QRS will keep the system up to date.

To learn more about MediaWorks, you can always read it on the MediaWorks tab to understand the capabilities of this software. You could call us these days if you'd like to set up a live demo of the product and we're going to show you what it could do.

Eventide - Latest Hardware Offerings

The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may certainly allow other NG911 subsystems to obtain a recorded media incident with the RTSP.


Normal Features:

- 1TB RAID1 Hard Drives

- Dual Hot Swappable Power Supplies

- Reports

- Expansion up to 540 channels (240 hard wired) in a single server

- System Alerts

- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution


Regular Features:

- 1TB RAID1 Hard Drives

- Dual Hot Swappable Power Supplies

- Reports

- Expansion up to 540 channels (240 hard wired) in a single server

- System Alerts

- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution


What is MediaWorks?

MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You can access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.

MediaWorks' Capability

Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.

MediaWorks Plus software could be a terrific help to organize groups of connected calls on the saved incidents because every incident can be managed through a dedicated tab along with its graphical timeline view. This can definitely be a fantastic strategy to handle different incidents in one screen.

When additional calls are located, they will be copied in an existing incident and also allow you to build a complete set of relevant calls or media. If you'd like to have an easier time, the incidents might be saved remotely on the source Call logger.

Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.




Here at Quality Recording Solutions, we always commit to the products that we supply and the personal experience as buyers. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units can be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Mobile, AL.

We also have service departments which are ready to deal with your system along with the professional expertise of your team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you may have a specialist system.


Quality Recording Solutions can definitely offer multiples of service agreements in Birmingham, AL to suit the demands of your agency.

Our typical offerings actually fall into one of the 3 classes below, but we will be able to create custom maintenance plans to fit the needs of every customer.


The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. Also, you can anticipate software updates and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.


This kind of service agreement can cover remote support and offer access to the help desk. There can also be software improvements included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay for the parts.


The premium service agreement is actually a full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring will also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.


Quality Recording Solutions will offer complimentary web training during the warranty period to be sure that the team may have the knowledge in using the software. We want you to enjoy using the items that we offer so we can ensure that you'll be confident in using the tools. We will offer on-site training at enough time of installation and provide web-training over the 1st year warranty and while it is under service contract.

On these sessions, you and your team can be guided over the process and learn the features of the software. Our main goal is to help you use the product easily and understand all the features that it may offer.

Service For Legacy Products

Here are the discontinued/legacy products that our service center supports:

- Eyretel E500

- Eyretel E1000

- ASC Pro

- ASC Advanced

- ASC Compact

- Eventide VR240

- Eventide VR320

- Eventide VR725

- Eventide VR778

- Eventide VR615

- Eventide DIR911 and DIR911t

- RevCord

Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also provide service contracts to maintain the performance of the telephone recorder as technology ages.

We also provide reconditioned systems that have been refurbished to the original performance specifications. To learn more info about the service, you can contact us at this time.