Quality Recording Solutions Give Us Very Best Info About Voice Recorders In Jackson, MS
Our mission right here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety specialists. We want to do all these with the usage of individualized and friendly services and all of it'll be feasible with our up-to-date, affordable and trustworthy voice and data recording samples meant for public safety and support organizations situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could anticipate that we already have the tools to manage organizations in Columbus, GA.
The History And Culture Of The organization
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The business has maintained all its core values and provided work balance for all its employees.
This is the reason why the company has always been flourishing over the years. We understand the nurturing a satisfied and happy team of professionals can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization begins on the culture and personal relationships with the customers. We will offer unparalleled technical and customized customer service while we provide what we do. We've got always kept our growth focused and intentional and we are always focusing on quality above all else.
We have been offering an incredible product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for a minimum of 7 years for all our products.
You'll be able to confirm our website to understand more about us and our products and services. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are absolutely excited to provide great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in giving the needs of buyers and he also deals with our team to ensure that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they can provide the demands of the consumers all the time.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology updated and make certain that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work because he understands that he will help other folks.
Our Products:
Eventide
Do you wish to look for a secure, trustworthy and easy to use recording solution? You do not have to look anywhere else since Eventide recording solutions is what you need.
These recorders are really easy to use with the help of the MediaWorks software and it'll be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software frequently to help meet the demands of the consumers and at QRS keep the system up to date.
To understand more about MediaWorks, you could read it on the MediaWorks tab to know about the capabilities of this software. You can contact us if you'd like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that will enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will actually let the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would permit you to connect to your NexLog Recorder. You could access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also permit you to organize groups of linked calls on the saved incidents since every incident will undoubtedly be managed through a committed tab together with its graphical timeline view. This could be a good method to handle multiple incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also enable you to construct a complete set of related calls or media. If you'd like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as clients. We pay attention to your satisfaction and we will do everything to ensure that you would be pleased and your units will be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Gainesville, FL.
We even have service departments which are ready to deal with your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to ensure that you can have a specialist system.
Service
Quality recordings will offer multiple service agreements in Jackson, MS to help suit the requirements of the agency. Our typical offerings will generally fall into 3 classes, but we can create custom maintenance plans that may fit the requirements of the clients.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There will be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it'll cover the service and full access to the help desk 24 hours a day and 7 days every week. The Software improvements can be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can provide complimentary web training during the warranty period to be sure that the team will have the knowledge in using the software. We want you to enjoy the usage of our products so we will guarantee that you'll be confident to use these tools. We will provide you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team could be guided in the procedure and find out about the features of the software. Our main goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We may even provide reconditioned systems that are actually refurbished to the original performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.