Quality Recording Solutions Give Best Ideas About Digital Logging Recorders In Knoxville, Tennessee
Our principal mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety experts. We would like to do these through individualized and friendly services. These things will be probable because of our up-to-date, affordable and trusted voice and data recording solutions meant for public safety and support businesses in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to manage and provide the needs of agencies in Macon, GA.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The corporation has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is actually the principal reason why the company has been flouring for all these years. We know the taking care of a satisfied and happy team of experts can bring better quality service and customer relations. We have over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization starts on the culture and personal relationships with the consumers. We will offer unparalleled technical and customized customer service while we offer what we do. We always kept our growth focused and deliberate and we focus on quality above all else.
We've got been giving a terrific product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the current products in the communication centers. QRS is also aiding legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for more than 7 years.
You'll be able to examine our website to know more about us and our products and services. We can also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We serve different businesses in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John unquestionably leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of our consumers and he is also the one that handles our team to guarantee that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can provide the demands of the consumers all the time.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the company. He is a multi-tasker and he always guarantees that our technology will be up to date and effectively running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he recognizes that the a playback of a call can unquestionably help somebody else.
The merchandise:
Eventide
If you want to discover an easy to use recording solution that's secure and reputable, you do not need to go elsewhere since Eventide recording solutions is here to help you. These recorders are very simple to use if you can use MediaWorks software and they're accessible on the web or using your desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide could be able to enhance their software continually and they can always do this regularly to ensure that they will meet the demands of customers. If you would like to learn more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. When you need a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This can actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this could include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. All incidents may be managed with a committed tab along with a graphical timeline view. This can enable you to control multiple incidents in one screen. Once the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of appropriate calls or media.
If you'd like to ensure that it's going to be easier, incidents might be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the products that we deliver and the personal experience as consumers. It's essential to fulfill our clientele and we're going to do our best to do everything to make certain that you'll be pleased and your units could be installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Valdosta, GA.
The service department will always be prepared to take care of the system along with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you will have a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Chattanooga, TN to suit the needs of the agency. Our offerings usually fall into 3 classes, but we will offer custom maintenance plans which could fit the needs of customers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you can anticipate that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also provide access to the help desk. You need to know that software improvements and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates can be available and 24/7 monitoring. You'll not need to think about the parts and labor as they are all included.
Training
Quality Recording Solutions can permit you to offer complimentary web training over the warranty period to be sure that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we're going to make sure that you are confident in using the tools. We will make certain that we can provide you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During the sessions, you and your team can be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We may also provide reconditioned systems that were actually refurbished to the main performance specifications. To understand more about this, call us right now.