Quality Recording Solutions Provide Top Info Covering Call Loggers In Macon, Georgia
Our mission at Quality Recording Solutions is to actually provide a safer community for everyone and to support public safety experts. We would like to do these through personalized and friendly services. All of these could be probable through our updated, trusted and inexpensive voice and data recordings for all the public safety and support businesses located at the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to handle and provide the requirements of companies in Johnson City, TN.
History And Culture Of The company
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The organization has long been centered on its core values as well as its devotion to family values. They always see the difficult work and work balance for the employees since they realize that having a happy and satisfied team of professionals can provide better service quality as well as customer relations. We have more than 40 years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the organization will invariably be on the culture and personal relationships with the customers. We will offer you the best technical and customized customer service and do what we can. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for no less than 7 years.
If you'd like to know more about this, you may check our website. Our services and products can also be found there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by method of contributions and special gifts.
Service Location
We're giving services to different agencies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very excited to offer the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of our customers and he is also the one that manages our team to ensure that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could offer the requirements of the clients all enough time.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they're running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he sees that the playback of a call will help someone.
The items:
Eventide
If you'd like an easy-to-use recording solution that's both dependable and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are very easy to use through the help of MediaWorks software and you can even access them on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make certain that they could meet the demands of customers. If you'd like to know more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You may speak with us if you would like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that will surely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This kind of service might also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You could access this using your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also allow you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software may even enable you to organize groups of connected calls to saved incidents. Every incident can invariably be managed on a dedicated tab along with its own graphical timeline view. This may permit you to deal with multiple incidents in one screen.
If the additional calls are already located, they'll be copied immediately through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it'll be easier in the foreseeable future, incidents might be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as clients. We always consider your satisfaction more than anything else and we are going to do everything to make sure that you are going to be pleased and your units can be properly installed. We have skilled engineers who are proud of their terrific service and product installation in Tuscaloosa, AL.
We even have service departments which are ready to manage your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have an expert system.
Service
Quality Recording Solutions will offer multiples of service agreements in Murfreesboro, TN to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we're going to be able to create custom maintenance plans which will fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. You should also anticipate software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will also be software improvements included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the clients will pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring can be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to offer web training through the warranty period to ensure that you and your team would know how to use your software.
We always want you to enjoy the experience with the merchandise and we will do everything to ensure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at enough time of the installation and we can also offer web-training on the first-year warranty and while under service contract.
During the sessions, you and the team can be guided over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You could also call us to understand more about this.