QRS (Quality Recording Solutions) Offer You Excellent Info On Telephone Recorders In Savannah, Georgia
Our mission right here at Quality Recording Solutions is to help to make the towns a more secure place, support the public safety experts and to achieve all of this through individualized and friendly services. We can make it probable by offering up-to-date, reliable, affordable and effective voice and data recordings to all the public safety and support businesses found at the Southeast.
We have a lot of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you can already anticipate that we have everything to give the demands of businesses in Panama City, FL.
History And Culture Of The organization
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The organization has always been centered on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees since they realize that looking after a happy and satisfied team of professionals will offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company is actually on the culture and personal relationships with our clientele. We will offer the best technical and personalized customer service and do what we do best. We're going to always keep our growth deliberate and targeted and we are going to focus on the quality of the services as well. We have been giving an incredible product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
If you want to understand more about this, you may check our website. We've got products and services included there.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a great leader and he was able to bring a lot of things on the table which could encourage the team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the needs of the clients and he is also the one who deals with our team to ensure that everything can be properly implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could provide the needs of the consumers all the time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology will be updated and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he knows that the a playback of a call can certainly help someone else.
The items:
Eventide
Are you trying to find an easy to use recording solution that's secure and reputable? You don't have to go elsewhere since the Eventide recording samples is what you need.
These recorders are really easy to use through the assistance of MediaWorks software that you could access on the internet or a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continually regularly to make sure that they can meet the demands of the clients. If you want to find out more about MediaWorks, you may always read it on the MediaWorks tab to understand about its capabilities. If you'd like to have a live demo of the product, you may call us today.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You are going to be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually allow you to make quick call replay and browsing and it is going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. The incidents will be managed with a focused tab together with a graphical timeline view. This can allow you to handle multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to develop a complete set of appropriate calls or media.
If you'd like to ensure that it will be easier, incidents can be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always dedicated to the items that we deliver and also your personal experience as customers. It is important to meet our customers and we're going to do our best to do everything to make certain that you'll be pleased and your units could be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Tuscaloosa, AL.
The service department will always be prepared to take care of the system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can be able to give multiple service agreements in Tupelo, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that will fit your needs.
Regular
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You can even expect software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There can also be software updates included together with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customers would pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring will be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions might also offer complimentary web training over the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We will always want you to enjoy the experience with the items that we are giving so we are going to do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To make this feasible, we can offer you with on-site training at the time of the installation and we will offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. You can call us to learn more about this.