Quality Recording Solutions Offer Us Very Best Help About 911 Recorders In Meridian, Mississippi
The principal mission of Quality Recording Solutions is to make the neighborhoods a more secure place to be, offer support to public safety specialists and also to attain these through the best services. We might make it feasible by providing up-to-date, trusted, inexpensive and effective voice and data recordings to all the public safety and support companies located at the Southeast.
We have a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you may expect that we have the right equipment to provide the needs of any agencies in Panama City, FL.
History And Culture Of The company
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The corporation has always been focused on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees because they realize that having a happy and satisfied team of professionals can provide better service quality as well as customer relations. We've got more than 40 years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the business is on the culture and personal relationships with consumers. We may offer the best personalized and technical customer service while doing what we can do. We always keep our growth focused and deliberate and we can concentrate on the quality of the services. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
As of at this time, QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for a minimum of 7 years.
If you want to know more about this, you could check our website. Our products and services can also be found there.
We're also recognized to give back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by way of special gifts and contributions to festivities.
Service Location
We provide services to several agencies positioned in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John unquestionably leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the demands of the clients and he is also the one who handles our team to make sure that everything can be effectively implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide fantastic services to consumers.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in as he already sees that a playback might help someone else.
Our Products:
Eventide
Do you would like to look for a secure, reliable and easy to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you are trying to find!
These recorders are really simple to use through the help of the MediaWorks software and it is going to be accessible through the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the consumers and we are QRS will keep your system up to date.
To understand more about MediaWorks, you could read it on the MediaWorks tab to understand about the capabilities of this software. You could contact us if you want to set up a live demo of the product and we will show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service might also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You may access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually allow you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls on the saved incidents. The incidents can be managed with a focused tab together with a graphical timeline view. This will allow you to control multiple incidents in just one screen. When the additional calls are located, they would be copied in an existing incident and enable you to make a complete set of related calls or media.
If you want to ensure that it's going to be easier, incidents might be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and also the personal experience as buyers. We always consider your satisfaction more than anything else and we will do everything to be sure that you'll be pleased and your units can be correctly installed. We also have skilled engineers that take pride in their terrific service and product installation in Florence, AL.
We even have service departments which are ready to deal with your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Biloxi, MS to suit the demands of the agency. Our offerings will typically fall into 3 groups, but we can offer custom maintenance plans that will fit the demands of the consumers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also anticipate software updates and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and provide access to the help desk. You need to realize that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it may cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates will surely be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can be able to give complimentary web training throughout the warranty period to be sure that your team could have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we are going to be sure that you're confident in using the tools. We will also be sure that we will offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our goal is to help you learn everything that you need to learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We could also provide reconditioned systems that were actually refurbished to the original performance specifications. To understand more about this, call us right now.