QRS (Quality Recording Solutions) Give Professional Advice Covering Radio Recorders In Augusta, GA
Our mission at Quality Recording Solutions is to actually provide a much safer community for everyone and to support public safety professionals. We would like to do these through customized and friendly services. All of these could be feasible with our updated, dependable and inexpensive voice and data recording samples for public safety and support businesses in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to take care of and offer the needs of agencies in Jacksonville, FL.
History And Culture Of The organization
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The company has long been focused on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and satisfied team of experts will offer better service quality as well as customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we're.
The value of the business is on the culture and personal relationships with clientele. We will offer the best technical and individualized customer service and do what we do best. We always keep our growth targeted and deliberate and we can focus on the quality of the services. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for at least 7 years.
You can check your site to understand more about this. We've got products and services included there.
We are also recognized to give back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by strategy for contributions and special gifts.
Service Location
We are giving services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are unquestionably eager to offer wonderful quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your consumers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in supplying the demands of buyers and he also deals with our team to be sure that everything would be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can provide the needs of the consumers all enough time.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the business. He is a multi-tasker and he always guarantees that our technology can be up-to-date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can absolutely help someone else.
The merchandise:
Eventide
Are you looking for an simple to use recording solution that's secure and reputable? You don't have to go elsewhere because the Eventide recordings is what you need.
These recorders are easy to use over the help of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continually improving their software regularly to be sure that they can meet the demands of the buyers. If you'd like to find out more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. If you want to have a live demo of the product, you may call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to the NexLog Recorder. You could access this through the web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can also allow you to organize groups of related calls into saved incidents. Every incident can always be managed on a devoted tab along with its own graphical timeline view. This will permit you to deal with multiple incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and allow you to build-up a complete set of appropriate media or calls. To guarantee that it will be easier in the foreseeable future, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and the personal experience as buyers. We pay attention to your satisfaction and we're going to do everything to guarantee that you would be pleased and your units can be installed. We also have skilled engineers that take pride in their great service and product installation in Lake City, FL.
We even have service departments that are ready to manage your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a professional system.
Service
Quality Recording Solutions will offer multiples of service agreements in Pensacola, FL to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Normal
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor could be included. Also, you can expect software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer can be paying for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring could be included. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions may offer complimentary web training throughout the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we are going to guarantee that you will be confident to use these tools. We will provide you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On these sessions, you and your team will be guided throughout the process and learn the features of the software. Our primary goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their radio recorder as technology ages. You may call us to learn more about this.