Quality Recording Solutions Provide Us Best Advice Covering Radio Recorders In Tallahassee, FL
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety specialists. We're going to do all these through the use of personalized and friendly services and it's going to be possible with our up-to-date, trustworthy and affordable voice and data recording solutions for public safety and support businesses in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we already have the tools to handle organizations in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation has long been focused on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees because they realize that having a happy and fulfilled team of professionals will offer better service quality as well as customer relations. We've got more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the business will invariably be on the culture and personal relationships with the customers. We will offer the best individualized and technical customer service while doing what we can do. We will always keep our growth intentional and targeted and we're going to focus on the quality of the services as well. We've got been supplying an incredible product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
If you'd like to know more about this, you can always check our website. We've got products and services included there.
We're also recognized to give back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of special gifts and contributions to festivities.
Service Area
We're serving various organizations in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he manages our team to make certain that they could implement everything correctly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the buyers and offer them with the best products and services.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up to date.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is dependable and he is known to inspire others through his work since he recognizes that a playback of a call may help somebody else.
The Products:
Eventide
Are you trying to find an easy to use recording solution that is secure and reliable? You do not need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use over the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve continually on a regular basis to make sure that they'll meet the demands of the customers. If you'd like to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn about its capabilities. You can absolutely talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service which could undoubtedly enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This service will be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would permit you to connect to your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to enable you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of related calls on the saved incidents since every incident will certainly be managed through a devoted tab along with its graphical timeline view. This may definitely be a fantastic way to manage different incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and enable you to create a complete set of relevant media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we will do everything to be sure that you'd be pleased and your units will be properly installed. We've got skilled engineers who are proud of their fantastic service and product installation in Vicksburg, MS.
We also have service departments which are prepared to deal with your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you could have a specialist system.
Service
Quality recordings may offer multiple service agreements in Hattiesburg, MS to help suit the demands of the agency. Our offerings commonly fall into 3 different groups, but we will be able to create a custom maintenance plan that would fit your needs.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer could have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to enable you to offer complimentary web training throughout the warranty period to ensure that the team can be knowledgeable to make use of the software. We always want you to enjoy this experience with the merchandise so we will do everything to ensure that you are confident in using the tools. We're going to ensure that we can provide you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our primary goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the buyers to help maintain the performance of their voice recorder as technology ages. You can call us to learn more about this.