Quality Recording Solutions Provide Best Guidance On Digital Logging Recorders In Macon, GA
Our primary mission at Quality Recording Solutions is to give a safer community for everyone and to also support public safety professionals. We wish to do all these with the usage of personalized and friendly services and all of it's going to be feasible with our up-to-date, inexpensive and trusted voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We are providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can expect that we've got everything that the organizations in Johnson City, TN.
History And Culture Of The company
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The business has long been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees because they know that taking care of a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we're.
The value of the corporation will always be on the culture and personal relationships with the customers. We will offer the best technical and customized customer service and do what we do best. We always keep our growth focused and intentional and we can focus on the quality of the services. We've got been providing a terrific product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
If you'd like to know more about this, you may check our website. Our products and services are all there so you may check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and special gifts.
Service Location
We are currently providing services to various organizations located in Georgia and Alabama and we're continuously expanding towards Florida, Tennessee and Mississippi. We're unquestionably excited to provide fantastic quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to deal with customer experience from the initial planning and also makes surveys to installation and training. He is committed to his work and he offers the demands of the customers. He is also the one that guarantees that everything will be properly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better because you would discover more about the needs and wants of individuals.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in since he already recognizes that a playback might help someone else.
The items:
Eventide
If you want an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recordings may help you. These recorders are incredibly simple to use if you can use MediaWorks software and they are accessible on the web or through your desktop application, which will make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide could be able to boost their software continually and they could always do this regularly to ensure that they will meet the demands of buyers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You can speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to allow you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also permit you to organize groups of related calls on the saved incidents since every incident will certainly be managed through a focused tab together with its graphical timeline view. This can be a good strategy to manage multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also enable you to construct a complete set of appropriate calls or media. If you would like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as clients. We pay attention to your satisfaction and we are going to do everything to ensure that you'll be pleased and your units could be installed. We've got skilled engineers who are proud of their fantastic service and product installation in Waycross, GA.
We also have service departments that are prepared to take care of your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make certain that you can have a professional system.
Service
Quality Recording Solutions could be able to give multiple service agreements in Birmingham, AL to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that would fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you can expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be paying for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring can also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make certain that the team may have the knowledge to use the software. We want you to enjoy the use of our products so we're going to guarantee that you will be confident to make use of these tools. We will offer on-site training at enough time of installation and offer web-training through the 1st year warranty and while it is under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our principal goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We can also offer reconditioned systems that were actually refurbished to the original performance specifications. To find out more about this, call us today.