QRS (Quality Recording Solutions) Offer You Top Tips Covering Voice Loggers In Tallahassee, FL
Our mission here in Quality Recording Solutions is to make the towns a more secure place, provide support to the public safety specialists and to attain these over the best services feasible. We will make this feasible by giving up-to-date, inexpensive, effective and trusted voice and data recordings to public safety and support organizations in the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you may anticipate that we have everything that you have to provide the needs of agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The organization has long been focused on its core values as well as its devotion to family values. They always see the difficult work and work balance for the employees since they know that having a happy and satisfied team of experts can offer better service quality as well as customer relations. We already have over forty years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the organization is on the culture and personal relationships with clientele. We can provide the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and concentrated and we're going to also concentrate on quality services above all else. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you want to learn more about this, you can always check our website. Our services and products could also be found there.
We are also proven to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of giveaways and contributions to festivities.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the needs of the buyers and he is also the one who handles our team to make sure that everything can be effectively implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can provide the needs of the buyers all enough time.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always makes sure that our technology is updated and running properly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he knows that a playback may help somebody.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that is secure and trustworthy? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really simple to use through the assistance of MediaWorks software that you could access on the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continually regularly to be sure that they could meet the demands of the buyers. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. You can also talk to us if you'd like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You can access this using your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This may allow you to deal with multiple incidents in one screen.
If the additional calls are already located, they're going to be copied quickly through an existing incident and allow you to build-up a complete set of related media or calls. To guarantee that it will be easier in the future, incidents might be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as buyers. We consider your satisfaction more than anything else and we're going to do everything to make certain that you'll be pleased and your units could be installed.
We've got the best engineers which will provide fantastic service and product installation in Gainesville, FL.
We have service departments which are already prepared to handle the system along with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to make sure that you could get an expert system.
Service
Quality Recording Solutions can be able to give multiple service agreements in Huntsville, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we are going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. Also, you could anticipate software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solution will provide you with the best web training over the warranty period. This may make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to make sure that you'll be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we will provide on-site training at enough time of the installation and we can also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We can even provide you reconditioned systems that were refurbished to the original performance specifications. To learn more about this, call us today.