Quality Recording Solutions Provide Very Best Guidelines On Voice Loggers In Augusta, GA
Our mission here in Quality Recording Solutions is to make the neighborhoods a much safer place, provide support to the public safety professionals and to attain these over the best services feasible. We can make it feasible by giving you affordable, effective, updates and dependable voice and data recordings to public safety and also support agencies in the Southeast.
We already have lots of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you could expect that we have everything that you have to provide the requirements of businesses in Savannah, GA.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has always maintained its core values, strong devotion to family values, difficult work and also work balance for all the employees.
For all these years, the company has flourished due to these values. We know the looking after a satisfied and happy team of experts can bring higher quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the business would actually start on the culture and personal relationships with the consumers. We can certainly offer unparalleled technical and customized customer service while we are offering what we do. We always kept our growth focused and intentional and we concentrate on quality above all else.
We have been providing a fantastic product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support and parts for more than 7 years.
You could always check our website to find out more about us and our services and products. We might also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches through the help of giveaways and contributions to customer websites and festivities.
Service Location
We're currently providing services to different businesses positioned in Georgia and Alabama and we are constantly expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our great quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an incredible leader and he was able to bring a lot of things on the table which could encourage the team. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the demands of our buyers and he is also the one that handles our team to guarantee that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they can provide the needs of the clients all enough time.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he knows that a playback can help someone.
Our Products:
Eventide
Do you would like to hunt for a secure, reliable and easy to use recording solution? You don't have to look elsewhere since the Eventide recording solution is what you are searching for!
These recorders are really easy to use through the help of the MediaWorks software and it is going to be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you can read it on the MediaWorks tab to learn about the capabilities of this software. You may call us today if you want to set up a live demo of the product and we are going to show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can let the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You could access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can also enable you to organize groups of connected calls into saved incidents. Every incident can then be managed on a devoted tab along with its very own graphical timeline view. This will permit you to deal with multiple incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To ensure that it would be easier in the future, incidents can be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of customers. We always consider your satisfaction more than anything and we will do anything to be sure that you would be pleased with our products.
We surely have the best and the most skilled engineers which will offer terrific service and product installation in Athens, GA.
We have service departments that are already prepared to manage the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to make sure that you may get a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Hattiesburg, MS to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we will be able to create custom maintenance plans which will fit your needs.
Regular
Normal service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor can be included. You could even anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will be some software improvements included as well as remote monitoring. With this plan, a service charge will be incurred for on-site service and the customers will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can be able to provide complimentary web training during the warranty period to be sure that your team can have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the merchandise so we will ensure that you are confident in using the tools. We're going to also make sure that we will offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our goal is to help you learn everything that you must learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the main performance specifications. You could call us to find out more about this.