Quality Recording Solutions Give Us Very Best Suggestions About Voice Loggers In Macon, Georgia
Our main mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety experts. We want to do these with the aid of individualized and friendly services. All of these can be feasible with our up-to-date, trustworthy and affordable voice and data recordings for public safety and support businesses in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we certainly have the best equipment to handle and offer the demands of companies in Savannah, GA.
History And Culture Of The company
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The business is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees because they know that nurturing a happy and satisfied team of professionals can offer them with better service quality and customer relations. We have more than forty years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business will always be on the culture and personal relationships with the customers. We will offer the best technical and customized customer service and do what we do best. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
If you'd like to know more about this, you could check our website. Our products and services can also be found there.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and special gifts.
Service Location
We're offering our services to several companies positioned in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are very eager to offer our great quality services and products to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of assistance that John normally says is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is committed to his work and he offers the requirements of the consumers. He is also the one that guarantees that everything will be properly implemented.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time since he can effortlessly know and offer the requirements of the customers.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he sees that a playback may help someone.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and trustworthy? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are easy to use with the aid of MediaWorks software and you could also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve consistently regularly to ensure that they're going to meet the demands of the consumers. If you want to understand more about MediaWorks, you can always read it on the MediaWorks tab to understand more of its features. If you want to have a live demo of the product, you can call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You can access this over the web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also enable you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software could also enable you to organize groups of associated calls into saved incidents. Every incident can then be managed on a devoted tab along with its very own graphical timeline view. This will enable you to manage multiple incidents in one screen.
When the additional calls are located already, they'll unquestionably be copied through an existing incident and permit you to build-up a complete set of related media or calls. To make sure that it is going to be easier in the foreseeable future, incidents might be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our clients. We consider your satisfaction above all else and we will do everything to ensure that you'll be pleased and your units can be installed.
We've got the best engineers which could offer wonderful service and product installation in Waycross, GA.
We've got service departments that are already prepared to manage the system together with the professional knowledge of the team. If you're going to install new wiring and repair existing installations, we will combine our efforts with you to guarantee that you will have a professional system.
Service
Quality Recording Solutions can offer multiples of service agreements in Knoxville, TN to suit the needs of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. You must also anticipate software updates and 24/7 remote monitoring. A service charge will be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer can be spending money on the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring may also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to make certain that the team will have the knowledge in using the software. We want you to enjoy the use of our products so we are going to guarantee that you are going to be confident to use these tools. We will offer you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On these sessions, you and your team can be guided throughout the procedure and learn the features of the software. Our main goal is to actually help you use the product without difficulty and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of voice recorders as technology ages. You may call us to learn more about this.