QRS (Quality Recording Solutions) Provide You Very Best Ideas About Telephone And Radio Loggers In Pensacola, Florida
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety professionals. We would like to do these through personalized and friendly services. These things could be feasible because of our updated, inexpensive and reliable voice and data recordings meant for public safety and support companies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we surely have the best equipment to manage and offer the requirements of businesses in Jacksonville, FL.
The History And Culture Of The business
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The company maintained its values over the years and their dedication to the difficult work and work balance of their employees.
For all these years, the company has flourished due to these values. We know that nurturing a happy and fulfilled team of professionals may lead to better quality service and customer relations. We have more than Forty years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation starts on the culture and personal relationships with the clients. We can offer unparalleled technical and individualized customer service while we do what we do well. We are going to always keep our growth focused and deliberate and we are going to also concentrate on quality.
We've got been providing a stellar product line in the Eventide Recording Equipment. We are providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also helping legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for more than 7 years.
You can always check our website to learn more about us and our products and services. We also enjoy giving back to the people that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the aid of special gifts and contributions to customer websites and festivities.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very devoted to what he is doing and he offer the needs of the consumers and also the one who deals with our team to make certain that everything will be implemented properly.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time since he can easily know and provide the requirements of the clients.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is up-to-date and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is recognized to inspire others through his work as he understands that a playback of a call may help somebody else.
The merchandise:
Eventide
Are you searching for an simple to use recording solution that's secure and trustworthy? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the aid of MediaWorks software and you can also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continuously regularly to ensure that they can meet the demands of the buyers. If you would like to know more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You could definitely talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may connect you to your NexLog Recorder is MediaWorks. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also allow you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls when it comes to the saved incidents. Every incident will be managed through a committed tab together with its graphical timeline view. This can help you deal with multiple incidents in one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to construct a complete set of appropriate calls or media.
If you'd like to be sure that it's going to be easier, incidents might be saved remotely on the source Call logger.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and also the personal experience as buyers. We always consider your satisfaction above all else and we are going to do everything to make certain that you are going to be pleased and your units will be effectively installed. We also have skilled engineers that take pride in their great service and product installation in Valdosta, GA.
We also have service departments which are ready to cope with your system along with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you can have an expert system.
Service
Quality Recording Solutions will offer the multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings often fall into 3 classes, but we can offer custom maintenance plans which could fit the requirements of customers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor would be included and you could expect that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and provide access to the help desk. You need to know that software updates and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates will absolutely be available and 24/7 monitoring. You'll not need to take into account the parts and labor because they are all included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make certain that the team will surely have the knowledge to use the software. We unquestionably want you to enjoy using our products so we are going to ensure that you'd be confident in using these tools. We will offer on-site training at enough time of installation and provide web-training over the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team would be guided in the procedure and discover more about the features of the software. Our goal is for you to use the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We can even provide you reconditioned systems that were refurbished to the main performance specifications. To find out more about this, call us today.