Quality Recording Solutions Offer Us Very Best Tips About Call Loggers In Jacksonville, FL
Our mission here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety experts. We want to do all these with the usage of customized and friendly services and all of it is going to be probable with our up-to-date, affordable and trusted voice and data recordings meant for public safety and support organizations situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we've got everything that the organizations in Augusta, GA.
History And Culture Of The business
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The business has always been focused on its core values and its strong devotion to family values. They always see the difficult work and work balance for the employees since they know that having a happy and satisfied team of professionals can offer better service quality as well as customer relations. We've got more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the organization is on the culture and personal relationships with clients. We can provide the best personalized and technical customer service while doing what we can do. We will always keep our growth deliberate and focused and we are going to focus on the quality of the services as well. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is currently assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
If you'd like to understand more about this, you may always check our website. Our products and services can also be found there.
We are also proven to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and special gifts.
Service Area
We're serving different companies in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the requirements of the buyers with the best ability that he can muster and he handles our team to ensure that everything can be implemented smoothly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our consumers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and ensure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work as he knows that he may help other individuals.
The merchandise:
Eventide
Are you looking for an easy to use recording solution that's secure and trustworthy? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use through the aid of MediaWorks software that you can access through the internet or a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continually on a regular basis to ensure that they can meet the demands of the buyers. If you would like to understand more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You may also talk to us if you would like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may allow you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of linked calls on the saved incidents since every incident will certainly be managed through a devoted tab together with its graphical timeline view. This could be a good way to control multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of related media or calls. If you want to have an easier time, the incidents can be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the merchandise that we're delivering and also the personal experience as consumers. It is important to meet our clients and we will do our best to do everything to be sure that you'll be pleased and your units could be installed. We also have skilled field engineers which are proud of their speedy service and product installation in Vicksburg, MS.
The service department will certainly be prepared to handle the system along with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you will have a specialist system.
Service
Quality recordings may offer multiple service agreements in Montgomery, AL to help suit the requirements of the agency. Our typical offerings will typically fall into 3 categories, but we can create custom maintenance plans that could fit the requirements of the consumers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You can anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be some software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer could have to pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it's going to cover the service and full access to the help desk 24 hours a day and 7 days weekly. The software updates and 24/7 monitoring may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy using the items that we offer so we can guarantee that you are going to be confident in using the tools. We are going to offer you with on-site training at enough time of installation and provide web-training through the first-year warranty and while it's under service contract.
On these sessions, you and your team will be guided throughout the process and learn the features of the software. Our primary goal is to help you use the product without difficulty and understand all the features that it may provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We could also offer reconditioned systems that were actually refurbished to the original performance specifications. To understand more about this, call us at this time.