QRS (Quality Recording Solutions) Provide Very Best Guidance About Call Loggers In Meridian, MS
Our mission here in Quality Recording Solutions is to make the towns a more secure place, offer support to the public safety experts and to attain these over the best services probable. We might make it possible by providing up-to-date, trusted, affordable and effective voice and data recordings to all the public safety and support businesses found at the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you may anticipate that we have everything that you have to offer the demands of organizations in Tallahassee, FL.
History And Culture Of The company
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The company is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees because they realize that taking care of a happy and fulfilled team of experts can provide them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the company is on the culture and personal relationships with clients. We can offer the best technical and customized customer service and do what we do best. We are going to always keep our growth deliberate and targeted and we will concentrate on the quality of the services as well. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
As of at this time, QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for a minimum of 7 years.
If you'd like to find out more about this, you may always check our website. Our services and products may also be found there.
We are also known to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of giveaways and contributions to festivities.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a terrific leader and he was able to bring lots of things on the table that will encourage the team. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and creates surveys to installation and training.
He is committed to meet the demands of the consumers to the best of his ability and he always handles our team to be sure that everything can be correctly implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the consumers and provide them with the best services and products.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very trusted and he is inspired in his work since he recognizes that the playback of a call can help somebody else.
The items:
Eventide
If you need an easy-to-use recording solution that's both reliable and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are really simple to use with the aid of MediaWorks software and you may access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software continually and they could do this on a regular basis to make sure that they could meet the demands of the buyers. If you would like to learn more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You could also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can absolutely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You may access this through the web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software might also permit you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software might also allow you to organize groups of associated calls into saved incidents. Every incident would actually be accessible for management on a devoted tab along with a graphical timeline view. This will permit you to deal with multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and allow you to build-up a complete set of related media or calls. To be sure that it's going to be easier in the future, incidents can be remotely saved on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as consumers. We pay attention to your satisfaction and we will do everything to ensure that you'd be pleased and your units could be installed. We've got skilled engineers who are proud of their wonderful service and product installation in Valdosta, GA.
We also have service departments which are prepared to take care of your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions could be able to give multiple service agreements in Hattiesburg, MS to suit the demands of your agency.
Our common offers are actually divided into 3 categories that's mentioned below, but we are going to be able to create custom maintenance plans that will fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. You may even anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the clients would pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring will also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can also provide complimentary web training over the warranty to period to ensure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we will do everything to make certain that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we could make sure that we will provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. You can also call us to learn more about this.