Quality Recording Solutions Provide Us Excellent Ideas On Digital Logging Recorders In Pensacola, FL
Our main mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety experts. We would like to do these through individualized and friendly services. All of these could be probable through our updated, trusted and inexpensive voice and data recording samples for all the public safety and support organizations found at the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to take care of and offer the requirements of businesses in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They understand that looking after a satisfied team of professionals will offer higher quality service and customer relations.
We have more than forty years of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the business starts on the culture and personal relationships with customers. We can undoubtedly provide the best technical and individualized customer service while we are doing what we do. We always keep our growth focused and intentional and we are going to be concentrating on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions are presently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support for the items for 7 years.
You can always check our website to know more about us, our services and products. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in giving the requirements of clients and he also handles our team to make certain that everything would be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to give the best for the customers.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is updated and running correctly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in as he already understands that a playback might help somebody else.
The Products:
Eventide
If you need an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really simple to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software constantly and they could do this frequently to be sure that they could meet the demands of the buyers. If you would like to understand more about MediaWorks, you could always read it on the MediaWorks tab to know more of its features. You may also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also get data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will allow you to connect your NexLog Recorder. You may access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of connected calls on the saved incidents since every incident will undoubtedly be managed through a dedicated tab along with its graphical timeline view. This might be a good strategy to handle multiple incidents in one screen.
When the additional calls are located, they will be copied in an existing incident and allow you to build a complete set of appropriate media or calls. If you'll like this make this easier, incidents could be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're dedicated to the products that we are delivering and also the personal experience as clients. Your satisfaction is always essential to us and we are going to do everything to make sure that you are going to be pleased and your units will be installed properly. We have skilled field engineers that takes pride in their speedy service and product installation in Waycross, GA.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Meridian, MS to suit the needs of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that will fit your needs.
Regular
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. Also, you may expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer can be spending money on the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring may also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can be able to give web training during the warranty period to be sure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the merchandise and we are going to do everything to make certain that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we're going to provide on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You will be able to contact us to understand more info on the service.